Client Account Manager

RMS; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 45,000; Full time

Job summary

RMS est à la recherche d'un Client Account Manager expérimenté pour rejoindre son équipe RH sur site dans la région des West Midlands. Ce rôle implique une collaboration étroite avec la direction opérationnelle pour fournir des solutions RH modernes et pratiques, tout en favorisant un environnement de travail positif et productif. Vous serez responsable de la gestion des relations avec les clients, de l'engagement des employés et de la conformité des opérations RH. Rejoignez une entreprise qui valorise ses employés et offre des opportunités de croissance de carrière.

Benefits

Salaire compétitif

Paquet d'avantages sociaux amélioré

Opportunités d'avancement de carrière

Environnement de travail collaboratif

Qualifications

• Expérience prouvée dans un rôle RH opérationnel et orienté client, de préférence dans la logistique.
• Connaissance des lois et pratiques d'emploi.
• Compétences interpersonnelles et communicationnelles exceptionnelles.

Responsibilities

• Gérer les relations avec les clients et comprendre leurs besoins uniques.
• Agir en tant que lien entre employés et direction, en favorisant un environnement de travail positif.
• Surveiller les opérations RH quotidiennes, y compris l'intégration et la conformité.

Skills

Gestion des relations

Communication interpersonnelle

Connaissance des lois sur l'emploi

Collaboration avec la direction opérationnelle

Job description

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RMS is a dynamic and independently owned Employment Business, committed to providing people focused Recruitment, HR and Payroll solutions to clients specialising within Automotive and Logistics on a national basis.

Celebrating 23 years in business, we are expanding our On-Site HR Team in the West Midlands area, seeking an experienced Client Account Manager who has a passion for people and operations. The role will collaborate closely with operational management to deliver comprehensive, modern day HR solutions through prevent and prevail practises. This is not an advisory and guidance role; this is a visible and practical role delivering the people solution at the heart of a fast -paced industrial, working environment.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for the provision of our Onsite HR Function, working in partnership with our client, understanding their unique needs and objectives to align operations with people.
• Build and nurture strong, long-term relationships with operational management through regular communication and strategic partnership development.

Employee Relations:

• Act as a bridge between employees and management, identifying concerns and resolution and the earliest opportunity, fostering a positive work environment.
• Implementing employee engagement initiatives to enhance moral, retention and productivity whilst delivering robust procedures.

Human Resources:

• Overseeing day-to-day HR operations, including onboarding, offboarding, and maintaining accurate personnel records.
• Ensuring compliance within all relevant employment laws and regulations, delivered through practical engagement. Communicating policies to employees to ensure understanding and compliance.

Data Management and Reporting:

• Maintaining and updating personnel records, capturing all correspondence associated to the employment life cycle.
• Provide regular reports to capture recruitment activities, HR, performance, and key insights.

Training and Development:

• Support training needs and assist in the development of programs to enhance employee skills and performance.
• Support a continuous learning culture for operational growth and development.

Experience:

• Proven experience in an operational, people focused and client facing HR role, preferably within logistics or a similar industry.
• Knowledge of employment laws, regulations, and best practices.
• Exceptional interpersonal and communication skills.
• Proven ability to collaborate effectively with operational management and cross functional teams.

Why RMS?

At RMS, we value our team members and the pivotal role they play in our success. By joining our HR Team, you will be part of a supportive environment that encourages collaborative working.

We offer a competitive salary and benefits package (including enhanced holiday and pension) and the opportunity for career advancement to support cross functional teams.

Be part of a company that puts people first through their …becausepeoplematter! ethos.