Client Account Manager

FirstMotion Limited; Greater London; Hybrid; GBP 38,000 - 48,000; Full time

Job summary

FirstMotion Limited in London is seeking an experienced account manager to own day-to-day client relationships across a small portfolio, manage the reporting rhythm, and ensure delivery across strategy, content and technical work.

You will be the go-to person clients call to sort things, explain complex work, and challenge plans that won't move the metrics. Two+ years in agency account management and solid SEO knowledge are required.

Qualifications

• Two or more years in agency account management, client services or delivery.
• Good understanding of SEO or digital marketing to discuss without a strategist in the room.
• Strong written communication for clear emails.
• Organised enough to run several clients without anything slipping.
• Comfortable telling a client something they do not want to hear.
• Nice to have: B2B or SaaS client experience; familiarity with AI search.

Responsibilities

• Own day-to-day relationship across a portfolio.
• Run the reporting rhythm.
• Keep delivery on track across strategy, content and technical work.
• Be the person a client calls when they want something sorted.
• Explain work and challenge it to move the client’s numbers.

Skills

Account management

Agency experience

SEO knowledge

Written communication

Client relationship management

Job description

£38,000 to £48,000 depending on experience

About the Role

We work with a small number of B2B clients and go deep with each of them. Our clients talk to senior people and get straight answers, which is most of why they stay.This role protects that as we grow. You will own the day to day relationship across a portfolio, run the reporting rhythm, keep delivery on track across strategy, content and technical work, and be the person a client calls when they want something sorted.It is not a coordination role. You will be expected to understand the work well enough to explain it, challenge it, and spot when something we are doing is not actually going to move the number the client cares about.If you have spent time in an agency where account management meant chasing internal deadlines and forwarding emails, this will be different.

Requirements

• Two or more years in agency account management, client services or delivery
• You understand SEO or digital marketing well enough to hold a conversation without a strategist in the room
• Strong written communication. A lot of this job is clear, calm emails
• Organised enough to run several clients without anything slipping
• Comfortable telling a client something they do not want to hear
• Nice to have: B2B or SaaS client experience, familiarity with AI search