Client Account Administrator

IForce; Stafford; On-site; GBP 26,000; Full time

Job summary

Une opportunité excitante se présente pour un Client Account Administrator au sein de l'équipe des services clients à Stafford. Le rôle consiste à gérer les requêtes des clients et à fournir un service exceptionnel tout en soutenant l'équipe administrative. Les candidats doivent avoir une expérience administrative préalable et d'excellentes compétences en communication.

Benefits

20 jours de congés annuels plus 8 jours fériés

Contributions au régime de pension de 5% employé et 3% employeur

Assurance-vie équivalente à deux fois votre salaire annuel

Programme d'assistance aux employés disponible 24h/24 et 7j/7

Vouchers pour soins oculaires

Programmes de reconnaissance comme Employé du Mois

Accès à plus de 50 réductions chez des détaillants

Qualifications

• Expérience administrative préférée.
• Compétences écrites et verbales excellentes.
• Attitude positive et enthousiasme.

Responsibilities

• Gérer les requêtes des clients et enregistrer les problèmes.
• Assister la création et circulation de rapports.
• Liaison quotidienne avec les contacts clés des clients.

Skills

Customer Service

Communication

IT Skills

Logistics Knowledge

Education

Previous Administrative Experience

Tools

Microsoft Office

Job description

An exciting opportunity has arisen for an enthusiastic and outgoing individual to join our Customer Services Team in Stafford on a full-time, permanent basis.

Salary: £25,396.80 per annum.

Working hours: Monday - Friday, 09:00 - 17:00

As a Client Account Administrator, you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of daily tasks, while assisting the Account Executive in delivering innovation and exceptional service levels.

Key Duties of a Client Account Administrator:

• Manage client queries and log issues accordingly.
• Assist with creating and circulating reports for Returns and E.fulfilment as per specified timeframes.
• Manage the client inbox and respond to emails professionally and promptly.
• Assist clients’ Merchandisers and key contacts with queries related to Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns, and E.fulfilment.
• Process order corrections, review and issue re-work instructions, manage corporate orders, handle errors and escalations, track sample requests, and perform other administrative tasks as outlined in SOPs.
• Support wholesale dispatches, including printing orders, completing paperwork, and maintaining labeling guidance with client support.
• Provide annual leave cover for the Account Executive and administrative colleagues.
• Liaise daily with the client’s key contacts in an articulate and efficient manner.

Qualifications:

• Previous administrative experience preferred.
• Strong IT skills, proficient in Microsoft Office.
• Experience in logistics/warehousing is a plus.
• Excellent written and verbal customer service skills.
• Confident communication with stakeholders at all levels.
• Positive attitude and enthusiasm.

Additional Information:

We are committed to making iForce a great place to work, promoting diversity and employee development. Our benefits include:

• 20 days annual leave plus 8 bank holidays.
• 5% employee and 3% employer pension contribution.
• Life assurance at twice your annual salary.
• 24/7 Employee Assistance Programme for confidential support.
• Eye care vouchers for free tests and discounts.
• Recognition programs like Employee of the Month and Long Service Awards.
• Access to over 50 retailer discounts via our benefit platform.

If you meet the role requirements and are seeking your next career move, please apply now and join our #WinningTeam!