Clerk/Receptionist - Urology

NHS University Hospitals of Liverpool Group; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A major healthcare provider in the region seeks a Receptionist for the Urology Department. The role involves handling patient enquiries, booking appointments, and liaising with various departments across sites. Excellent communication skills are essential as this is the first point of contact for patients and visitors. The position offers training and a rewarding experience in a healthcare setting.

Qualifications

• Must be able to work cross-site.
• Experience in handling telephone enquiries.
• Ability to liaise with various departments.

Responsibilities

• Handle telephone enquiries.
• Work cross-site at The Royal Hospital and Aintree Site.
• Book appointments and prepare clinics.

Skills

Excellent communication skills

Face-to-face interaction

Telephone skills

Job description

Overview

An exciting opportunity has arisen to join the Urology Department at Liverpool University Hospitals as part of the clerking and receptionist team. The successful candidate will be working cross site over The Royal Hospital and Aintree Site and must have excellent communication skills, face to face and telephone, as this role is the first point of contact for patients and visitors to the Hospital. This role is a rewarding and busy post. Once fully trained the successful applicant will be expected to work on their own. Reception is staffed between 8:30am to 5pm, Monday to Friday. First point of contact for visitors, patients and staff.

Responsibilities

• Telephone enquiries
• Cross Site working
• Liaising with all staff and departments across the Hospital
• Booking / outgoing appointments
• Preparing clinics
• Training will be provided

About Liverpool University Hospitals and NHS Group

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. The group was formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was formed to improve the care provided to patients. UHLG is one of the largest employers in the region with over 16,800 colleagues dedicated to caring for the community.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital offers elective surgical, diagnostic and treatment services with specialist patient rehabilitation. Liverpool Women’s Hospital focuses on the health of women and babies, delivering over 7,200 babies in the UK’s largest single-site maternity hospital each year. The Royal Liverpool University Hospital provides complex planned care and specialist services with 100% single bedrooms for inpatients.

For roles at Liverpool Women’s, visit their careers page.

Careers contact

For further details / informal visits contact: Name: Sarah Green | Job title: Office Manager | Email: [e-mail] | Telephone: [phone]

Lesley Whittle

Assistant Service Manager | Telephone: [phone]