Clerical Officer / Receptionist

NHS; Rotherham; On-site; GBP 25,000; Full time

Job summary

A leading NHS Trust in England is seeking a Band 2 Clerical Support for their Therapies & Dietetics Department. This full-time role requires excellent communication and organizational skills to support reception duties across two sites, ensuring a positive experience for service users and maintaining NHS standards of confidentiality. Applications are welcome from individuals eager to contribute to community health care.

Qualifications

• Experience with electronic records systems like SystmOne.
• Office environment experience is essential.
• Willingness to undertake further training as required.

Responsibilities

• First point of contact for patients and staff at reception.
• Maintain high levels of customer service during busy times.
• Respond to calls and emails professionally, managing pressured interactions.

Skills

Communication skills

Organizational skills

Customer service

Education

GCSE English and Maths Grade C/4-9 or equivalent

NVQ Level 2 Business Administration

Tools

Microsoft Office

Job description

Job summary

The role is based across 2 sites Park Rehabilitation Centre and Rotherham General Hospital working as part of Therapies & Dietetics Department, Providing administration and clerical support including reception cover to identified specialities within the Therapy services including, / Orthopaedic / MSK / Amputees Rehab / Pelvic Heath / Occupational Health and other Allied Professionals within the Therapies and Dietetics Division The role is demanding so you must be confident, assertive and have the ability to multi-task and remain calm under pressure. You will have good listening and communication skills and be able to deal with people both internally and externally in a sensitive and professional manner. The ability to maintain confidentiality and adhere to Trust policies is essential. You will have experience in administration systems. Excellent team working, organisational and communication skills are all essential for this post

Main duties of the job

The main responsibilities for this role will be as the initial point of contact for patients and staff, on the busy reception which can be a rapidly changing environment at both sites. You will learn skills for planning and prioritising your workloads, and learn how to maintain high levels of customer service at all times, ensuring that service users have a positive experience at point of contact. Communicating with people in an appropriate manner to ensure a level of understanding incorporating preferred ways of communication for all cultures and backgrounds providing inclusivity for all. You will be responding to emails and telephone calls and oral communication with the ability to handle pressurised situations calmly with empathy and professionalism, whilst dealing with face to face contact with service users following agreed processes We use various IT systems such as SystmOne, Sepia, PTS, ESR all these systems enable us to process referrals, book appointments, organise patient transport and arrange interpreters. You will be required to work flexibly as part of a team to cover for annual leave and sickness. Develop and maintain effective working relationships with both internal and external stakeholders. Assist with the monitoring of the generic email inbox amongst other admin duties

About us

The Rotherham NHS Foundation Trust (TRFT) is a combined acute and community Trust serving our local population of around 270,000 people. Our vision is to always act the right way and be proud to provide exceptional healthcare to the communities of Rotherham

As a Trust we are on a journey to excellence and our people and culture are at the heart of everything we do for patients. In the latest NHS Staff Survey, we are the second most improved Trust in England for would you recommend the Trust as a place to work?, and were one of the most improved for staff engagement overall

But dont just take our word for it each year hundreds of colleagues receive nominations for our Excellence and Proud awards, showcasing our brilliant people and recognising their achievements. Our people make a difference to the lives of patients every day and we are proud of the improvements we are making

All of our colleagues are key to our journey, and we are continuing to improve our services by upholding the Trusts values of Ambitious, Caring and Together. If you are passionate about making a difference, then please apply to join us on our journey to excellence

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK (www.gov.uk) band 2 roles are no longer eligible for sponsorship

From the 09 April 2025 we cannot sponsor band 3 entry level roles

Details Date posted

28 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

C9165-25-02-084

Job locations

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

The Park Rehabilitation Centre

Badsley Moor Lane

Rotherham

South Yorkshire

S65 2QL

Job description Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Job description Job responsibilities

Please see attached the job description and person specification for the full details about the role and the responsibilities.

Person Specification Experience Essential

• Previous experience of using an electronic records system i.e.SystmOne / Meditech
• Experience of working in an office environment

Desirable

• Previous healthcare experience or other large sector organisation would be an advantage

knowledge Essential

• Working knowledge of NHS policies and procedures
• Ability to recognise what information is confidential information and knowledge of how to maintain confidentiality

Qualifications Essential

• GCSE English and Maths Grade C/4-9 (level 4) (or equivalent),.i.e. Level 2 Functional Skills or NVQ Level 2 Business Administration
• Experience of using Microsoft Office applications i.e. Outlook, Word, Excel and Adobe
• Willing to undertake further training as required

Desirable

• EDCL or equivalent qualification
• Evidence of continuous professional development

Person Specification Experience Essential

• Previous experience of using an electronic records system i.e.SystmOne / Meditech
• Experience of working in an office environment

Desirable

• Previous healthcare experience or other large sector organisation would be an advantage

knowledge Essential

• Working knowledge of NHS policies and procedures
• Ability to recognise what information is confidential information and knowledge of how to maintain confidentiality

Qualifications Essential

• GCSE English and Maths Grade C/4-9 (level 4) (or equivalent),.i.e. Level 2 Functional Skills or NVQ Level 2 Business Administration
• Experience of using Microsoft Office applications i.e. Outlook, Word, Excel and Adobe
• Willing to undertake further training as required

Desirable

• EDCL or equivalent qualification
• Evidence of continuous professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)

Employer details Employer name

The Rotherham NHS Foundation Trust

Address

The Rotherham Nhs Foundation Trust

Moorgate Road

Rotherham

South Yorkshire

S60 2UD

Employer's website

https://www.therotherhamft.nhs.uk/ (Opens in a new tab)