Clerical Officer

Transformationunitgm; Sheffield; On-site; GBP 24,000 - 28,000; Full time

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking a motivated Clerical Officer for the Specialised Cancer Services Booking Team at Weston Park Hospital. Responsibilities include managing outpatient appointments, processing referrals, and liaising with healthcare staff. The position offers professional development opportunities and a supportive work environment.

Benefits

Career development opportunities

Flexible working

Health and wellbeing packages

Qualifications

• Experience of working within an office environment.
• Experience of working in a public facing role.
• Knowledge of using information/customer service systems.

Responsibilities

• Managing the SCS outpatient waiting lists for both new and follow up patients.
• Process incoming referrals.
• Book clinic appointments in line with patients' treatment cycles.

Skills

Excellent communication skills

Organisational skills

Understanding of data protection issues

Education

GCSE at Grade C/4 in English and Maths

NVQ Level II in Business Administration / Customer Service / IT

Tools

Microsoft Office packages

Infoflex / 59R Software

Job description

Main area Specialised Cancer Services Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday to Friday. 8am - 4pm or 9am to 5pm.) Job ref 190-0097-GAC

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Weston Park Hospital Town Sheffield Salary £24,169 pa/pro rata for part time staff Salary period Yearly Closing 15/06/2025 23:59

Clerical Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

An exciting opportunity has arisen for a motivated and well organised individual to join the Specialised Cancer Services Booking Team at Weston Park Hospital.

The newly created team are responsible for the management of the Oncology outpatient appointments both here at Weston Park Hospital and across South Yorkshire and Chesterfield.

Working Hours/Pattern: 37.5 hours a week - Monday to Friday.

Main duties of the job

The main duties of this role include:

• Managing the SCS outpatient waiting lists for both new and follow up patients.
• Process incoming referrals.
• Book clinic appointments, often ensuring they are in line with the patients treatment cycle.
• Liaise with various different staff groups.
• Monitor/manage the teams email inboxes.
• Speak with patients on the phone - both incoming and outgoing calls.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Detailed job description and main responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person specification

Education and Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role.
• Relevant experience within the NHS

Further Training

• Knowledge of / experience of using information and/or customer service systems
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Candidates are advised to read the attached guidance on using AI technology. W hen you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.

When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.

You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. All communications should be sent via your Trac system account.

If you are offered employment at Sheffield Teaching Hospitals your information will be transferred from the Trac recruitment system into the national NHS Electronic Staff Records system. In addition, in submitting an application form, you authorise our Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed.

Please note, all communication regarding your application will be made via email sent via the Trac recruitment system, please ensure you check your junk/spam folders as emails are sometimes filtered there.

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.

Job Share applicants are welcome for all full time posts unless indicated but cannot be guaranteed. In addition for Fixed Term Contracts, internal secondments may be considered, please seek the approval of your current line manager before applying for the position.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

For more information about our organisation and the opportunities available, please visit ourwebsite and follow us onTwitter andFacebook .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.