Clerical Officer/Receptionist

NHS; Rainworth CP; On-site; GBP 24,000 - 28,000; Full time

Job summary

Une opportunité passionnante s'offre à un individu enthousiaste pour le poste de Clerical Officer/Receptionist au sein de Nottinghamshire Healthcare NHS Foundation Trust. Vous fournirez un service de réception de haute qualité et un soutien administratif, assurant la gestion efficace des interactions avec le personnel et les patients. En rejoignant une équipe dynamique, vous contribuerez à améliorer les services de santé et aurez l'occasion de travailler à différents sites dans la région.

Benefits

Investissement dans la santé et le bien-être des collègues

Accès aux réseaux de soutien pour les employés

Qualifications

• Expérience de travail dans un environnement de bureau.
• Connaissance des exigences de confidentialité (GDPR).

Responsibilities

• Participer à la fourniture d'un service de réception accueillant et confidentiel.
• Fournir un soutien administratif et réaliser des devoirs cléricaux demandés.
• Maintenir les dossiers manuels et électroniques à jour.

Skills

Excellent IT skills

Excellent telephone manner

Ability to work as part of a team

Education

oNVQ2 Business & Administration or working towards

Minimum OCR/RSA II typing/word processing or equivalent

ECDL or equivalent

Tools

SystmOne

RiO

Job description

Go back Nottinghamshire Healthcare NHS Foundation Trust

Clerical Officer/Receptionist

The closing date is 02 July 2025

An exciting opportunity has arisen for an enthusiastic individual to undertake the role of Clerical Officer/Receptionist within our health centres. As a member of the administration team you will ensure a high quality reception and efficient administration service is provided to staff and patients. This post is based at Rainworth PCC but the post holder will also be required to work at other bases in the immediate area and other sites across Nottinghamshire.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £26.40 (standard) or £54.40 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £16 per year applies.

Main duties of the job

You will be required to have good written and verbal communication skills as the role entails liaising with staff, clients and other agencies at all levels. You may be required to work at other health centres across the county so ability to travel a necessity.

About us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment

Job responsibilities

• To participate in the provision of a welcoming and confidential reception service to clients, staff and visitors.
• To participate in the provision of an efficient clerical support service to clinical and managerial staff.
• To provide administrative support and undertake clerical duties requested by managerial and clinical staff within the health centre.
• To provide reception duties at the health centre for staff and patients.
• To deal with requests, incoming calls and enquiries and forward onto the relevant personnel as appropriate.
• To book and notify patients of appointments.
• To type reports and correspondence.
• To implement and maintain adequate filing and follow up systems.
• To undertake general clerical duties including the collection, distribution and posting of mail.
• To ensure that manual and electronic records are maintained and up to date, including filing of documents in health records and facilitating the smooth and timely transfer of records in and out of the area as required
• Provide members of the public with supplies available from the health centre.
• To travel to and work from other bases within the organisation to carry out administration support.
• To provide any other duties as delegated by the Centre Manager

Please note that this post does not meet the pay or skill level required for a Skilled worker visa. Successful applicants with no prior NHS experience would normally be placed at the bottom of the band in line with Agenda for Change. This salary is below the minimum salary required for sponsorship for a Skilled Worker/Health & Care visa. In these circumstances the Trust would not, therefore, be able to sponsor for a Skilled Worker/Health & Care visa.

Applicants requiring a Skilled Worker Visa can determine the likelihood of obtaining a Certificate of Sponsorship against the relevant criteria here https://www.gov.uk/skilled-worker-visa

Person Specification

Qualifications

• oNVQ2 Business & Administration or working towards
• Minimum OCR/RSA II typing/word processing or equivalent
• ECDL or equivalent

Experience

• Experience of working in an office environment
• SystmOne or RiO

Skills

• Excellent IT skills and knowledge of IT systems
• Excellent telephone manner
• Ability to work as part of a team

Knowledge

• Awareness of confidentiality requirements (GDPR)

Values and Behaviours

• All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust Honesty Respect Compassion Teamwork
• All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Nottinghamshire Healthcare NHS Foundation Trust

£24,169 a yearper annum (pro rata for part time)