Clerical Officer / Filing Clerk

NHS National Services Scotland; Milngavie; On-site; GBP 20,000 - 25,000; Full time

Job summary

NHS Greater Glasgow and Clyde seeks an administrative support staff member to join the East Dunbartonshire Community Health Partnership. The role includes communication, reception duties, and teamwork with a focus on delivering an efficient service to a diverse community. Applicants must have excellent communication and organizational skills and be part of a multi-disciplinary team. Flexibility and the ability to follow protocols are essential.

Qualifications

• Good written and verbal communication skills are essential.
• Experience in data input is desirable.
• Ability to work as part of a team required.

Responsibilities

• Deliver efficient communication services to all users.
• Perform reception duties and data input.
• Support a variety of teams in community health services.

Skills

Communication skills

Interpersonal skills

Organizational skills

Teamwork

Initiative

Flexibility

Tools

Microsoft Office

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.

The shift pattern is Monday 8.30am - 4pm, Tuesday – Friday 8.30am - 4.30pm.

The post holder will be part of the Administration and Clerical Team within East Dunbartonshire Community Health Partnership working directly with the multi-disciplinary/ multi-agency team to support the service. The post holder will be required to communicate with all users of the service. It is essential that the post holder has excellent communication skills with the ability to relate to a wide range of personalities.

The post holder will ensure that an efficient and effective communication services is delivered to all service users. This will include reception duties, data input, record management and general typing. The post holder will be required to deal with clients, members of the public and staff. The post holder will be asked to provide support to a variety of teams in East Dunbartonshire including receptions in HSPC buildings, telephone and appointment support to community teams as business needs dictate.

Knowledge, skills & experience

Essential:

• Good written and verbal communication skills
• Excellent interpersonal skills
• Good planning and organisational skills
• Ability to work as part of a team
• Ability to follow protocols for work areas and contribute to review of these protocols
• Ability to prioritise workload and exercise initiative
• Flexible

Desirable:

• Keyboard skills
• Experience of data input
• Proficient in Microsoft Office particularly Word
• Previous NHS Experience

New employees will undertake an induction/training programme. This will be a minimum of 4 weeks depending on the department and location.

Post holder will be based within Milngavie Clinic but will be required to cover all bases within East Dunbartonshire HSCP as project dictates and service need

This role does not meet the eligibility criteria for a Skilled Worker visa or a Heath and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).

Informal Contact: Karen Gillespie, 07766 441796, [e-mail].

Details on how to contact the Recruitment Service can be found within the Candidate Information Packs.

Please note are not required to reapply.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.

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