Clerical Officer - Emergency Department

St. Helens and Knowsley Teaching Hospitals NHS Trust; Sefton; On-site; GBP 21,000 - 25,000; Part time

Job summary

The Mersey and West Lancashire Teaching Hospitals NHS Trust is expanding its Emergency Department reception team in Southport/Ormskirk. We are seeking a motivated individual with excellent communication skills to handle patient administration and bookings under pressure.

You will work 30 hours per week across days, nights, weekends and bank holidays, with DBS clearance required. Training in the Patient Administration System will be provided.

Qualifications

• Educated to GCSE level or equivalent experience.
• European Computer Driving Licence (ECDL).
• NVQ 2 in Customer service (desirable).

Responsibilities

• Cover colleagues' shifts for annual leave and sickness.
• Use Patient Administration System; training provided.
• Work 30 hours per week over a 24 hour period including days, nights, weekends and bank holidays.
• Subject to a Standard DBS Check.

Skills

Data entry

Administrative systems

Customer service

Confidentiality

Communication skills

Problem solving

Education

GCSE level or equivalent

NVQ 2 in Customer service

Tools

ECDL

Job description

Job overview

We are currently expanding our team in ED Reception.

We are looking for an enthusiastic, well-motivated individual to join our busy Emergency Department.

The successful candidate will need to possess excellent communication skills and must be able to work under pressure.

Working with minimal supervision the candidate must be able to use their own initiative.

Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.

Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults' and children's accident and emergency services, intensive care and a range of medical and surgical specialities. Women's and children's services, including maternity, are provided at Ormskirk hospital.

The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales and the Isle of Man.

The Trust also provides sexual health services for the Metropolitan Borough of Sefton.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

The successful candidate will need to be flexible to cover their colleagues' shifts for annual leave and sickness.

Keyboard skills are essential and previous experience of the Patient Administration System would be an advantage although training will be given.

The successful candidate will be expected to work 30 hours per week over a 24 hour period which will include days, nights, weekends and Bank Holidays.

This post will be subject to a Standard DBS Check.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

Please see job description for full details of role responsibilities.

Please note this vacancy may close early upon receipt of sufficient applications.

Person specification

Our Values

Essential criteria

• We are Kind
• We are Open
• We are Inclusive

Qualifications

Essential criteria

• Educated to GCSE level or equivalent experience
• European Computer Driving Licence (ECDL)

Desirable criteria

• NVQ 2 in Customer service

Experience

Essential criteria

• Data entry experience
• Good knowledge of Administrative Systems
• Previous reception experience
• Experience of dealing with customers
• Experience of dealing with complaints

Desirable criteria

• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System

Skills

Essential criteria

• Standard keyboard skills
• Ability to move case notes as required
• Ability to use own initiative when dealing with patient's enquiries
• Good organisational skills
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further advice is required
• Excellent interpersonal skills with ability to use tact and diplomacy
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

Other

Essential criteria

• Frequent requirement to move patient case notes throughout the day
• Ability to concentrate when taking patient details at the reception desk or over the phone throughout the day
• Occasional requirement to deal with distressed patients
• Use of VDU continuously throughout the course of the shift

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.