Receptionist Radiology & Cardiorespiratory

Merseywestlancs; Ormskirk; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

Mersey West Lancashire NHS Trust is seeking a Receptionist for the Radiology & Cardiorespiratory department at Ormskirk District General Hospital. The role will involve registration of patients, booking appointments and general reception duties across sites as needed.

The post offers learning and development opportunities within an innovative department and a supportive NHS environment. It is a full-time role based primarily at Ormskirk, with potential cross-site duties.

Qualifications

• Educated to GCSE levels standard or equivalent in Maths and English
• Evidence of good written and verbal communication skills
• ECDL or TLM equivalent experience of using Microsoft Office Software Packages

Responsibilities

• The post will provide clerical support to the Radiology & Cardiorespiratory Department.
• It requires working across both sites of the service where necessary.
• Reception duties at various locations, data input and booking service users into patient administration systems.
• Assist in the day to day running of the reception and interact with service users professionally.

Skills

Typing

Confidentiality

Interpersonal skills

Customer service

Prioritise workload

Initiative

Flexibility

Punctuality

Non-judgemental

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Receptionist Radiology & Cardiorespiratory

NHS AfC: Band 2

Main area Admin and Clerical Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Monday - Friday 08:30 - 5pm, 1 weekend day per month, 1x late per week (11:30 - 8pm)) Job ref 409-8200156

Site Ormskirk District General Hospital Town Ormskirk Salary £25,272 per annum pro rata Salary period Yearly Closing 14/10/2026 08:00

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

We are looking to recruit Receptionists within the Radiology and Cardiorespiratory team at Ormskirk District General Hospital.

The post holder will be expected to be flexible and rotate across Southport and Ormskirk Hospital sites when needed however the role is predominately based at our Ormskirk site. The post holder will be responsible for the registration of patients, booking patient appointments, general reception duties, and any other administration duties. The learning and development opportunities are vast, we consider the department to be an innovative and creative environment.

Main duties of the job

The post holder will provide clerical support to the Southport and Ormskirk Radiology & Cardiorespiratory Department.

The post holder will be required to work across both sites of the Radiology & Cardiorespiratory Department service where necessary.

This will also include reception duties at various locations, data input, record management, booking service users into the CRIS & Careflow Patient Administration Systems and assisting in the day to day running of the reception.

The post holder will deal pleasantly with clients, members of the public and staff We can offer you: Excellent opportunities for professional development supported by our own programmers tailored to meet your needs.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our Services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

Please see job description for further details on duties and responsibilities

Please be aware that we may close a vacancy earlier than stated should a sufficient number of applications be received, you are therefore advised to apply at your earliest convenience.

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• Educated to GCSE levels standard or equivalent in Maths and English
• Evidence of good written and verbal communication skills
• ECDL or TLM equivalent experience of using Microsoft Office Software Packages

Experience

• Experience of dealing with the public, both face to face and on the telephone
• Previous receptionist or administrative experience
• Experience of working in the NHS or similar Health Care Setting

Skills

• Typing and keyboard skills
• Understanding of confidentiality
• Good interpersonal skills including tact and diplomacy
• Good Customer Service skills and ability to deal with service users in a professional and positive manner
• Ability to prioritise own workload
• Ability to act on own initiative and understand limitations of own role and knowledge
• Flexibility, reliability and punctuality
• Ability to work in a sensitive, confidential and non-judgemental manner

Other

• Light physical effort
• At keyboard for long periods
• Combination of sitting, standing and walking
• Concentration for accessing and updating patient details, answering queries and data inputting
• Occasionally speaking to distressed or emotional service users either by telephone or face to face
• Ability to be mobile and able to work in all venues across Sefton as and when required
• Use of computer for long periods
• Office conditions

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact [e-mail]

We also commit to offering an interview to all armed forces