Admissions / Discharge Co-ordinator

St. Helens and Knowsley Teaching Hospitals NHS Trust; Knowsley; On-site; GBP 23,000 - 30,000; Full time

Job summary

St Helens and Knowsley Teaching Hospitals NHS Trust is seeking a TCI/Discharge Co-ordinator (Band 4) in the Gynaecology Department at St Helens & Whiston Hospitals. You will work with the MDT to ensure smooth discharge, coordinating complex information and communicating with patients, carers and external agencies.

The post requires a Diploma/NVQ3 in health & social care, plus excellent written communication and IT skills, with a compassionate approach.

Qualifications

• Diploma or NVQ level 3 Health & Social Care qualification or equivalent
• Courses relating to diploma/NVQ 3 Health & Social Care
• Experience in health and social care settings and multi-agency pathways

Responsibilities

• Coordinate discharge planning with MDT discussions to ensure timely patient discharge
• Communicate effectively with patients, carers, MDT members and external agencies
• Maintain up-to-date discharge lists and liaise with wards for next-day planning
• Demonstrate compassionate care and excellent record management during patient transitions

Skills

Excellent written communication

Time management

IT skills

Education

Diploma or NVQ 3 Health & Social Care

Courses related to diploma/NVQ 3

Job description

Job overview

TCI/DISCHARGE CO ORDINATOR (Band 4)

Gynaecology Department, St Helens & Whiston Hospitals - Gynaecology Ward

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

An exciting opportunity has arisen within the Gynaecology ward at St Helens & Whiston Hospitals for a dynamic TCU/Discharge Co Ordinator to join the team of dedicated nursing staff in the Gynaecology Department.

• Rapid Access - Early Pregnancy Assessment Unit
• Rapid Access Clinics for post-menopausal bleeding / hysteroscopy
• Colposcopy
• Cancer Surgery as part of the Cheshire & Merseyside Cancer Network
• Urology
• Minor Procedures
• Major & Day Case Surgery
• Vulval Clinics

We are looking for a highly motivated professional to join our Gynaecology Team. The post holder must be enthusiastic with a passion for excellence within the delivery of patient care, and be able to work effectively as a member of the team. You must possess a caring, compassionate and positive manner, and have excellent communication skills. A flexible approach to the working environment is essential for this post.

An Enhanced DBS with the checking of Children's and Adults Barred Lists is required for this post.

Please note the job description and person specification are subject to change as per AfC review

Main duties of the job

The post holder will be closely assisted and supported by the Key Lead Professionals within the Multi-Disciplinary Team [MDT] and led by the MDT discussions, they will ensure the patient has an excellent hospital experience throughout their journey until discharge.
They will be expected to communicate effectively and professionally with patients, carers, members of the MDT and external agencies.
They will receive and provide complex and sensitive information, and due to the patient groups they are dealing with, multi stranded discussions due to patient co-morbidities. There may be barriers to communication in these discussions.
They will liaise with wards and ensure the discharge list is up to date and ready for the following morning.
They will assist in the promotion of effective communication with all ward staff and other departments in relation to their role.
The post holder will have knowledge of the health and well-being of the patients in these settings and an awareness of the service. They will be educated to NVQ Level 3 plus training and experience in a Healthcare setting, Diploma level in a Healthcare setting or have the equivalent of this knowledge gained through training and experience.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

Please ensure you have read through the attached Job Description and Person Specification before submitting your application.

Advertising date: 28th September 2026

Closing date: 7th October 2026

Shortlisting date: 8th October 2026

Proposed Interview date: TBC

Please note, this post may close earlier than advertised if a sufficient number of applications are received.

Person specification

Values

Essential criteria

• We are kind
• We are open
• We are inclusive

Qualifications

Essential criteria

• Diploma or equivalent level qualification e.g. foundation degree or NVQ level 3 Health & Social Care qualification
• Courses relating to diploma/NVQ 3 Health & Social Care

Knowledge

Essential criteria

• Relevant experience to diploma level/NVQ level 3
• Knowledge of multi -agency health & social care pathways
• Recent experience of working in a health or social care setting
• Evidence of the delivery of compassionate care
• Experience of audit

Skills

Essential criteria

• Excellent written communication skills & effective record management
• Ability to manage time and priorities effectively
• Excellent IT skills

Other

Essential criteria

• Demonstrate care and compassionate approach

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact