Clerical Officer (Business Admin) - GLA16124

Glasgow City Health and Social Care Partnership; Glasgow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Glasgow City Health and Social Care Partnership is seeking a Clerical Officer to provide high-quality administrative support in a busy, supportive environment. You will handle phone calls, cover reception, process financial information, and assist teams across multiple service areas.

The role offers training for minute-taking and aims to maintain smooth, effective services across the organisation while delivering excellent customer care with professionalism and respect.

Qualifications

• Strong communication and organisational skills.
• Experience in reception, customer service, or call handling.
• Basic IT skills (e.g. Microsoft Office).
• Flexible, proactive attitude and willingness to travel between locations.

Responsibilities

• Handle phone calls and provide a professional first point of contact.
• Cover reception duties and greet visitors.
• Process financial and administrative information accurately.
• Support multiple service teams with administrative tasks.
• Take minutes for complex and sensitive meetings (full training provided).

Job description

Job Description

Role - Clerical Officer
Contract Status - Permanent

Glasgow City Health and Social Care Partnership (GCHSCP) brings together Glasgow City Council and NHS Greater Glasgow and Clyde to deliver high quality health and social care services. Our vision is simple: support people to flourish, strengthen communities, and improve wellbeing across our city.

Ready to make a difference in your community? Apply today!

Our wide ranging Administration team supports Business, Adults, Children and Older People's services, each with a range of sub-teams. Explore our services here:

https://www.glasgow.gov.uk/article/4839/Find-A-Career-For-Life

What You'll Be Doing

As a Clerical Officer, you'll work in a busy, supportive environment providing high quality administrative support. Your duties will include:

• Handling phone calls and providing a professional, friendly first point of contact
• Covering reception duties
• Processing financial and administrative information
• Supporting teams across multiple service areas
• Minute taking for complex and sensitive meetings (full training will be provided)

This role is vital to ensuring our services run smoothly and effectively, and you'll be a valued member of the wider administration team.

What We're Looking For

We welcome applications from individuals who can demonstrate:

• Good communication and organisational skills
• Experience in reception, customer service, or call handling
• Basic IT skills (e.g. Microsoft Office)
• A flexible, proactive attitude
• Willingness to travel between locations when required

Above all, we are looking for someone who can deliver excellent customer care with professionalism, compassion, and respect.

Why Join Us?

Working with us means being part of Scotland's largest local authority and gaining access to excellent training, career development, and generous employment benefits, including:

• 26 days annual leave (rising to 29 days after 5 years)
• 12.5 days paid public holidays
• Great promotion prospects
• Local Government Pension Scheme
• Staff benefits and discounts package

Some roles within our services require membership of the Protection of Vulnerable Groups (PVG) Scheme. Successful applicants will be responsible for the cost of PVG membership or scheme updates.

This role is excepted under the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Interviews are expected to take place week commencing 7th December.

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCC) please visit the following websites:

GCC Website and GCC Conditions of Service

Further Information

The Council promotes flexible working, we are happy to talk about flexible working options in relation to the role, to support your work-life balance.

We welcome applications from everyone and are committed to building a diverse workforce. We particularly encourage applications from people from ethnic minority backgrounds, disabled people and women for senior roles, as these groups are currently underrepresented within our workforce.

As a Disability Confident Employer, Glasgow City Council aims to offer an interview to disabled applicants who meet the essential criteria for the role, in line with the Disability Confident scheme.

Please note that Glasgow City Council is currently completing a Job Evaluation exercise and introducing a new pay and grading structure which may impact on current salaries quoted in job adverts, see

Working for Us\Job Evaluation