Clerical Officer

NHS; Sheffield; On-site; GBP 25,000; Full time

Job summary

An exciting opportunity has arisen at Weston Park Hospital for a motivated individual to join the Specialised Cancer Services Booking Team. As a Booking Administrator, you will manage outpatient appointments, process referrals, and liaise with staff and patients, ensuring support and organization in the oncology department.

Benefits

Excellent benefits for staff

Commitment to professional development

Support policies for work-life balance

Qualifications

• Experience of working in a public facing role.
• Knowledge of customer service systems.
• Experience of working within an office environment.

Responsibilities

• Managing the SCS outpatient waiting lists for both new and follow up patients.
• Process incoming referrals and book clinic appointments.
• Liaise with various staff groups and manage email inboxes.

Skills

Communication

Organisational skills

Confidentiality

Education

GCSE at Grade C/4 in English

GCSE at Grade C/4 in Maths

NVQ Level II in Business Administration / Customer Service / IT

Tools

Microsoft Office

Infoflex

Job description

Job summary

An exciting opportunity has arisen for a motivated and well organised individual to join the Specialised Cancer Services Booking Team at Weston Park Hospital.

The newly created team are responsible for the management of the Oncology outpatient appointments both here at Weston Park Hospital and across South Yorkshire and Chesterfield.

Working Hours/Pattern: 37.5 hours a week - Monday to Friday.

Main duties of the job

The main duties of this role include:

• Managing the SCS outpatient waiting lists for both new and follow up patients.
• Process incoming referrals.
• Book clinic appointments, often ensuring they are in line with the patients treatment cycle.
• Liaise with various different staff groups.
• Monitor/manage the teams email inboxes.
• Speak with patients on the phone - both incoming and outgoing calls.

About us

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

Details Date posted

03 June 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pa/pro rata for part time staff

Contract

Permanent

Working pattern

Full-time

Reference number

190-0097-GAC

Job locations

Weston Park Hospital

Sheffield

S10 2SJ

Job description Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Job description Job responsibilities

Please view the attached Job Description and Person Specification documents for full details regarding this post.

When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Person Specification Education and Qualifications Essential

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience

Desirable

• NVQ Level II in Business Administration / Customer Service / IT

Experience Essential

• Experience of working within an office environment
• Experience of working in a public facing role.

Desirable

• Relevant experience within the NHS

Further Training Essential

• Knowledge of / experience of using information and/or customer service systems
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge Essential

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Person Specification Education and Qualifications Essential

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience

Desirable

• NVQ Level II in Business Administration / Customer Service / IT

Experience Essential

• Experience of working within an office environment
• Experience of working in a public facing role.

Desirable

• Relevant experience within the NHS

Further Training Essential

• Knowledge of / experience of using information and/or customer service systems
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.

Desirable

• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills and Knowledge Essential

• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels
• Displays use of initiative with effective organisational skill
• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Weston Park Hospital

Sheffield

S10 2SJ

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)

Employer details Employer name

Sheffield Teaching Hospitals NHS Foundation Trust

Address

Weston Park Hospital

Sheffield

S10 2SJ

Employer's website

https://www.sth.nhs.uk (Opens in a new tab)