Clerical Officer

Newcastle Hospitals; Newcastle upon Tyne; On-site; GBP 20,000 - 23,000; Full time

Job summary

Newcastle Hospitals is seeking a Clerical Officer to join the Emergency Department team based at the Royal Victoria Infirmary. You will provide administrative support across the ED and Urgent Treatment Centre, acting as the first point of contact for patients and visitors.

You’ll need strong communication and organisational skills and familiarity with NHS systems. Key duties include patient registration, appointment processing, data entry, telephone enquiries, and supporting a busy

Qualifications

• Experience in a patient/public environment in an administration or clerical role.
• Experience working within the NHS is advantageous.
• Excellent communication, organisational and processing skills.

Responsibilities

• Support efficient reception / patient records / admin and clerical services.
• Ensure patient documents are prepared, updated and delivered to wards.
• Provide information to patients, relatives and staff.
• Handle telephone enquiries promptly and professionally.
• Assist patients/visitors on arrival and contribute to high standards of care.

Skills

Keyboard skills

Good communication

Education

GCSE English and Maths

Tools

NHS software packages

e-Record System

Job description

Clerical Officer

The closing date is 17 November 2026

This is an exciting opportunity to work for the Emergency Department based at the Royal Victoria Infirmary.

We are looking for an enthusiastic, motivated and reliable staff to join our very busy team. You will be required to provide administrative support within the main Emergency Department, and Urgent Treatment Centre. Excellent inter-personal and organisational skills are essential as you will be first point of contact for patients, staff and visitors.

Applicants must be able to demonstrate excellent communication, organisational and processing skills. You will be required to work within a large multi-disciplinary team and be capable of undertaking a demanding workload. You should be familiar and confident with Microsoft office packages, and experience of working within the NHS would be advantageous. Knowledge of e-Record would be desirable. Full training will be given.

• Interview Date 26 November 2026

Main duties of the job

Duties include patient registration via the units electronic systems, admission of patients via hospital system scanning , photocopying, telephone enquiries, making of clinic appointments, processing of daily documentation, as well as face to face enquires from the general public, patients, visitors and staff.

About us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on Careers at The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit our website: Newcastle Hospitals NHS Foundation Trust

Job responsibilities

• To support the provision of an efficient reception / patient records / admin and clerical service within the operational services department.
• To ensure patient documents are prepared, updated and delivered to the ward in a timely manner.
• Provide information to patients, relatives and staff.
• Deal with telephone enquires promptly.
• To provide assistance and guidance to the patients/visitors on arrival to the Hospital.
• To contribute to a consistently high standard of patient care as a member of a multi-disciplinary team.
• To ensure that data input is amended as necessary to comply with departmental target requirements.

Person Specification

KNOWLEDGE

• NHS software packages. o Knowledge of e-Record System

SKILLS

• Keyboard skills with a sound knowledge of computers
• Good communication skills both written verbal and telephone skills

EXPERIENCE

• Experience working in a patient/public environment in an administration or clerical role
• Previous experience working within the NHS

QUALIFICATIONS

• Good standard of English and Maths at GCSE or equivalent at grade 4 or above or equivalent or equivalent level experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust