Community Governance Administrator

The Dudley Group NHS Foundation Trust; West Midlands; On-site; GBP 21,000 - 25,000; Full time

Job summary

The Dudley Group NHS Foundation Trust is seeking a capable Community Governance Administrator to support the Community Nursing teams at Brierley Hill Health and Social Care Centre on a 12-month contract.

You will handle administrative duties, recruitment processes, data entry, and liaison with health care professionals to ensure high-quality patient care. The role requires clear communication, confidentiality, and organisational skills.

Qualifications

• GCSE Maths and English or equivalent.
• NVQ3 in Business Administration/ Customer Service or equivalent experience.
• Demonstrates excellent written and verbal communication skills.
• Experience in an NHS/Healthcare environment is desirable.

Responsibilities

• Provide admin/secretarial support for smooth running of the office.
• General office duties: typing, data input, updating databases, filing, scanning.
• Arrange appointments/meetings; book venues and equipment.
• Support meetings with agendas, minutes and papers; manage documentation.
• Manage recruitment process for community nursing posts including NHS Jobs uploads and checks.
• Update information systems such as NHS Jobs, ESR, TRAC.

Skills

Administration experience

Communication skills

MS Office proficiency

Data confidentiality

Organisational skills

Team player

Education

GCSE Maths and English or equivalent

NVQ3 in Business Administration/Customer Service or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job summary

Community Governance Administrator-12 Months

An opportunity has arisen for an Administrator to work within our Community Governance Team on a 12 month contract based at Brierley Hill Health and Social Care Centre. To provide a comprehensive effective and efficient administrative support service to Community Nursing teams. To liaise with other Health Care Professionals in order to assist with seamless transition of patient care. The post holder will be required to obtain information from Health Care Professionals to ensure that high-quality care is provided.

You will be a part of small team, you will be an adaptable and confident team member who also possesses excellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment.

Main duties of the job

• Undertake administration/secretarial duties required for the smooth running of the office that are specific to the role.
• Undertake general office duties as required, e.g. typing, data inputting/extracting from systems, updating databases, filing, scanning and copying in line with trust policies and procedures.
• Arrange appointments and meetings, as required, making appropriate arrangements e.g. booking venues, sending out invites, organising equipment.
• Provide a secretarial service to team/department meetings, including the preparation and distribution of agendas and papers, chasing actions, taking minutes, exporting Audits from Amat, report from Datix for Incidents, complaints, risk and assurance actions, proof reading, formatting and support with procedural Documentation.
• To manage the recruitment process for all posts within community nursing teams. This will include uploading vacancies onto NHS Jobs, checking job descriptions and adverts, preparing interview packs, liaising with both managers and candidates, undertaking employment checks.
• Update and maintain information systems used including NHS Jobs, ESR, TRAC.

About us

At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.

As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.

As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.

Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk)

Job description

Job responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

Job description

Job responsibilities

Please refer to the attached Job Description for full details of the main duties and responsibilities that the post holder is required to undertake.

Person Specification

Qualifications

Essential

• GCSE in Maths and English or equivalent
• NVQ3 in Business Administration/ Customer Service or equivalent experience

Communication Skills

Essential

• Demonstrates excellent written and verbal skills
• Ability to work with confidential material and maintain confidentiality
• Confident when working with staff at all levels, internal and external

Experience

Essential

• Administration experience within a customer care environment
• Excellent communication and customer service skills
• Understanding of confidentiality and Data Protection Act
• Demonstrates working knowledge of computer packages including Microsoft Office Word, Excel, Outlook
• Able to respond quickly in a rapid working environment
• Able to organise and prioritise own and other workloads to changing and often tight deadlines

Desirable

• Previous experience working in the NHS/Healthcare environment

Planning & Organisational Skills

Essential

• Good team worker and ability to work alone
• Able to cope with different and competing demands
• Highly motivated and organised
• An aptitude for accuracy and detail
• Professional approach to work and colleagues
• Flexible and adaptable to change

Person Specification

Qualifications

Essential

• GCSE in Maths and English or equivalent
• NVQ3 in Business Administration/ Customer Service or equivalent experience

Communication Skills

Essential

• Demonstrates excellent written and verbal skills
• Ability to work with confidential material and maintain confidentiality
• Confident when working with staff at all levels, internal and external

Experience

Essential

• Administration experience within a customer care environment
• Excellent communication and customer service skills
• Understanding of confidentiality and Data Protection Act
• Demonstrates working knowledge of computer packages including Microsoft Office Word, Excel, Outlook
• Able to respond quickly in a rapid working environment
• Able to organise and prioritise own and other workloads to changing and often tight deadlines

Desirable

• Previous experience working in the NHS/Healthcare environment

Planning & Organisational Skills

Essential

• Good team worker and ability to work alone
• Able to cope with different and competing demands
• Highly motivated and organised
• An aptitude for accuracy and detail
• Professional approach to work and colleagues
• Flexible and adaptable to change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

The Dudley Group NHS Foundation Trust

Address

Brierley Hill Health and Social Care Centre

Venture Way

Brierley Hill

DY5 1RU

United Kingdom