Clerical Assistant

North Cheshire and Mersey NHS Foundation Trust; Widnes; On-site; GBP 26,000 - 27,000; Part time

Job summary

North Cheshire and Mersey NHS Foundation Trust in Widnes is recruiting a part-time Clerical Assistant (Band 3) to support the Musculoskeletal Clinical Assessment Service (MSKCATS). The role covers both Widnes Health Care Resource Centre and Halton General Hospital, 22.5 hours per week (Wed, Thu, Fri).

The successful candidate will provide comprehensive administrative support to MSKCATS, under Clinical Lead direction, alongside physiotherapy practitioners and First Contact Practitioners to

Qualifications

• Previous experience of working in NHS
• Excellent organisational skills
• Ability to work as part of a team.
• Ability to work on own initiative.
• Good interpersonal skills
• Ability to empathise with people showing understanding for patients, staff and relatives needs
• Experience of Lorenzo
• Familiarity of medical terminology
• Knowledge of NHS practices
• Knowledge of EMIS, PACS and ICE
• Knowledge of Microsoft Windows Applications including Word, Excel, Outlook and forms
• Knowledge of data protection and confidentiality
• Ability to work under pressure in a patient facing role

Responsibilities

• Provide a comprehensive administrative service to MSKCATS team
• Work within a team environment of both the administration team and wider MSKCATS team
• Be responsible for the incoming referrals through validation of referrals, booking patient appointments, sending text messages to confirm appointments
• Be responsible for the outgoing referrals to other services eg secondary care or therapies
• Be responsible for taking messages and acting on them in a timely manner
• Be responsible for data collection as the needs of the service dictate
• Be responsible for stock control
• Work with an empathetic, confident manner with staff, patients and relatives
• Maintain confidentiality at all times

Skills

Excellent organisational skills

Ability to work as part of a team

Ability to work on own initiative

Good interpersonal skills

Empathise with people

Knowledge of NHS practices

Familiarity of medical terminology

Experience of Lorenzo

Knowledge of data protection and confd

Ability to work under pressure in a pw

Previous NHS experience

Tools

EMIS

PACS

ICE

Microsoft Office

Job description

Main area Clerical Assistant Grade NHS AfC: Band 3 Contract Permanent: Will be required to work across both sites of Widnes Health Care Resource Centre and Halton General Hospital as required Hours Part time - 22.5 hours per week (Wednesday, Thursday and Friday) Job ref 370-ADM3MSK-A1455

Employer North Cheshire and Mersey NHS Foundation Trust Employer type NHS Site Widnes Healthcare Resource Centre Town Widnes Salary £25,760 - £27,476 per annum, pro rata. Salary period Yearly Closing 20/08/2026 23:59 Interview date 10/09/2026

Clerical Assistant

NHS AfC: Band 3

Job overview

We are recruiting to a part-time administrator role, to work within the Musculoskeletal Clinical Assessment Service (MSKCATS).

The role is based at both Widnes Health Care Resource Centre and Halton General Hospital in Runcorn, working 22.5 hours per week, covering Wednesday, Thursday and Fridays (7.5 hours per day)

The successful candidate will provide a comprehensive administrative role to MSKCATS service. Led by the Clinical Lead, the service is provided by Advanced Musculoskeletal Physiotherapy Practitioners and First Contact Practitioners (Physiotherapists) who assess patients suffering with musculoskeletal conditions and streamline them into the most appropriate management of their needs.

Please note that this role is not eligible for a Certificate of Sponsorship, if you are an overseas national requiring a Visa to work in the UK

Main duties of the job

The role will include all aspects of general administrative work including, but not exclusive to, patient registration and validation, appointment making, processing referrals to other services such as secondary care providers, processing reports to GP colleagues, service data, stock control, queries from patients and GP colleagues and supporting the clinical staff in the service. Wor king within a team of administrators for the MSKCATS, the postholder will:

• Provide a comprehensive administrative service to MSKCATS team
• Work within a team environment of both the administration team and wider MSKCATS team
• Be responsible for the incoming referrals through validation of referrals, booking patient appointments, sending text messages to confirm appointments.
• Be responsible for the outgoing referrals to other services eg secondary care or therapies
• Be responsible for taking messages and acting on them in a timely manner
• Be responsible for data collection as the needs of the service dictate
• Be responsible for stock control
• Work with an empathetic, confident manner with staff, patients and relatives
• Maintain confidentiality at all times

Working for our organisation

Our mission, vision and values are at the heart of North Cheshire and Mersey NHS Foundation Trust (NCM). They underpin everything we do and everything we aspire to be as an organisation

Our mission is to be exceptional for our patients, our communities and each other

Our vision is to be a great organisation providing excellent healthcare and opportunities to work and learn

Our approach to healthcare is founded on our four core values:

• Kind – we are caring, supporting and respectful to everyone
• Open – we are honest, transparent and open to new ways of working
• Fair – we listen, value our differences and are inclusive to all
• One team – we work well together and with our communities

We employ almost 6,500 people from more than 80 nationalities and are fully committed to being an equal, diverse and inclusive employer. Our culture and values ensure that everyone is treated with dignity and respect, and that no job applicant or employee is disadvantaged at any stage of their journey.

We are also proud to be an Armed Forces Friendly organisation and welcome applications from members of the Armed Forces community, including veterans, reservists and families.

Detailed job description and main responsibilities

This job description outlines the current main responsibilities of the post. However, the duties of the post may change and develop over time and this job description may, therefore, be amended in consultation with the post holder.

FULL JOB DESCRIPTION ATTACHED

Person specification

Essential and desirable

• Previous experience of working in NHS
• Excellent organisational skills
• Ability to work as part of a team.
• Ability to work on own initiative.
• Good interpersonal skills
• Ability to empathise with people showing understanding for patients, staff and relatives needs
• Experience of Lorenzo
• Familiarity of medical terminology
• Knowledge of NHS practices
• Knowledge of EMIS, PACS and ICE
• Knowledge of Microsoft Windows Applications including Word, Excel, Outlook and forms
• Knowledge of data protection and confidentiality
• Ability to work under pressure in a patient facing role

Further Information

NCM hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship, there is a minimum set of criteria that must be met and not all roles are eligible. You can find more information on the Government website

Please review your eligibility and the eligibility of the role before submitting your application.

All advertised roles may close early if there are high numbers of suitable candidates.

Pre‑employment checks for applicants with previous NHS service will include confirmation of any Mutually Agreed Resignation Scheme (MARS), Voluntary Redundancy or Compulsory Redundancy payments received.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.