Clerical Assistant

Transformationunitgm; Sheffield; On-site; GBP 24,000 - 28,000; Part time

Job summary

Join a leading children's healthcare provider as a Clerical Assistant in Sheffield. This part-time role involves providing administrative support to the Physiotherapy & Occupational Therapy team. You'll ensure smooth operations, assist families, and contribute to improving service delivery in a compassionate environment.

Benefits

Generous annual leave

Pension schemes

Health and wellbeing programmes

Exclusive discounts

Qualifications

• Experience in administration and customer-facing environments.
• Confident using IT systems and Microsoft Office applications.

Responsibilities

• Provide a welcoming reception service to children and families.
• Perform daily administrative tasks including appointment bookings.
• Help maintain a safe, clean, and professional environment.

Skills

Customer-focused

Time management

Communication

Problem solving

Education

English and Maths to Grade 4 or Grade C at GCSE

ECDL qualification or equivalent

Job description

Main area Clerical Assistant Grade NHS AfC: Band 2 Contract Permanent Hours Part time - 19 hours per week (Wednesday, Thursday and Friday) Job ref 425-25-7174787

Employer Sheffield Children's NHS Foundation Trust Employer type NHS Site Sheffield Children's NHS Foundation Trust Town Sheffield Salary £24,169 per annum pro rata Salary period Yearly Closing 22/05/2025 23:59

Clerical Assistant

NHS AfC: Band 2

Job overview

An exciting opportunity has arisen to join the Physiotherapy & Occupational Therapy team at Sheffield Children’s. This is a great chance to become part of a compassionate, supportive, and progressive team, committed to delivering high-quality care to children and their families.

You’ll play an important part in the smooth running of outpatient services, providing a warm welcome at reception and delivering efficient administrative and housekeeping support across the Physiotherapy, Occupational Therapy, Neurophysiology, and ME/CFS/Post-Viral Fatigue services.

About You:

Educated to GCSE level or equivalent experience

Experience in administration and customer-facing environments

Confident using IT systems and Microsoft Office applications

Ready to make a difference in children’s healthcare? Apply now and become part of our team!

Main duties of the job

You will report to the Business Administrator, and your responsibilities will include:

Provide a welcoming reception service to children and families attending the department

Perform daily administrative tasks including appointment bookings, record-keeping, and communication with internal and external teams

Help to maintain a safe, clean, and professional environment, escalating issues

Contribute to improving service delivery and supporting colleagues during absences

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England — and the top-ranked trust in the North East and Yorkshire — in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values — Compassion, Accountability, Respect, and Excellence — to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts — helping you thrive at work and beyond.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is £12.60 per hour.

Diversity Statement

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, we’re building a workplace where everyone belongs.

#LI-Onsite

Person specification

Qualifications and Training

• English and Maths to Grade 4 or Grade C at GCSE or equivalent experience
• ECDL qualification or equivalent (Text Production and Word processing qualification)

Experience

• Experience of working in a customer-focused environment
• Previous administrative experience
• Experience of working with different computer software e.g. email, internet etc
• Previous administrative experience in the NHS
• Previous experience of appointment bookings
• Experience of working with children with disabilities and their families
• Experience with NHS software systems
• Experience of working with confidential material
• Experience of managing appointment diaries in a busy office environment

Knowledge & Skills

• Planning & organising tools and techniques
• Ability to present information, written and verbal in a clear and logical manner
• Good time management skills with the ability to prioritise work according to deadlines
• High standard of accuracy
• Ability to cope working in a stressful environment and within emotional or challenging situations
• Problem solving approach
• Ability to communicate effectively and work well within a multi-professional team
• Working knowledge of hospital administrative processes and practices
• Knowledge of 18 week referral to treatment standards
• Interest in developing and learning new skills

Attributes

• High level of interpersonal skills
• Adaptable to work independently and use own initiative
• Reliable, punctual, flexible

Employer certification / accreditation badges

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.