Cleaning Team Leader

OCS; Scotland; On-site; GBP 21,000 - 34,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Discounts

Job summary

OCS UK & Ireland is seeking a Cleaning Team Leader to manage the day-to-day delivery of cleaning services for a leading UK broadcaster. You will supervise the team, oversee workloads, rotas, stock and equipment, and ensure services are delivered safely and to contract standards.

You will gain experience leading a dedicated cleaning team, coordinating resources, and maintaining high levels of customer service across the site. A DBS check is part of the recruitment process.

Qualifications

• Experience supervising a cleaning or facilities team.
• Knowledge of professional cleaning methods and standards.
• Strong Health & Safety and COSHH knowledge.
• Confident in motivating teams to deliver high standards of service.
• Excellent organisation and attention to detail.
• Good communication and customer service skills.
• Able to use basic IT systems and handle administrative tasks.
• Able to follow written procedures and training materials.
• Able to prioritise workloads and adapt to changing operations.
• Professional and presentable when dealing with customers.

Responsibilities

• Lead and support the cleaning team to meet agreed standards and specifications.
• Assign workloads and maintain cleaning schedules and rotas.
• Respond promptly to service issues and reactive cleaning requests.
• Ensure compliance with Health & Safety, COSHH, risk assessments and PPE.
• Carry out regular cleaning audits and address corrective actions.
• Manage stock, consumables, equipment, and machinery; ensure safety and operation.
• Deliver regular team briefings and toolbox talks; maintain attendance records.
• Support training and development needs; identify additional requirements.
• Process timesheets accurately and on time.
• Foster a positive, professional, customer-focused team environment.

Skills

Team leadership

Cleaning operations

Health & Safety COSHH

Staff scheduling

Communication skills

Job description

About The Role:

As a Cleaning Team Leader, you’ll lead the day-to-day delivery of cleaning services for a leading UK broadcasting company, ensuring high standards of cleanliness, presentation and customer service are maintained.

You’ll supervise the cleaning team, manage workloads, rotas, stock and equipment, and ensure services are delivered safely and in line with contractual requirements.

Key Responsibilities

• Lead and support the cleaning team to ensure services are delivered to agreed standards and specifications.
• Allocate workloads and resources effectively, ensuring cleaning schedules and rotas are maintained.
• Respond promptly to service issues and reactive cleaning requests, following the appropriate helpdesk processes.
• Ensure all activities comply with OCS and client Health & Safety requirements, including COSHH, risk assessments, method statements and PPE.
• Complete regular cleaning audits and ensure any corrective actions are addressed promptly.
• Manage cleaning stock, consumables, equipment and machinery, ensuring appropriate levels are maintained and equipment remains safe and operational.
• Deliver regular team briefings and toolbox talks, maintaining appropriate attendance and training records.
• Support colleagues with mandatory and online training, identifying any additional development requirements.
• Authorise and process timesheets accurately and within required deadlines.
• Promote a positive, professional and customer-focused working environment across the team.

Qualifications, Skills & Experience

• Previous experience supervising or leading a cleaning or facilities team is essential.
• Good knowledge of professional cleaning methods, standards and practices.
• Strong understanding of Health & Safety and COSHH requirements.
• Confident managing and motivating teams to deliver high standards of service.
• Strong organisation and attention to detail.
• Good communication and customer service skills.
• Comfortable using basic IT systems and completing administrative tasks.
• Able to understand and follow written procedures, instructions and training materials.
• Ability to prioritise workloads and respond effectively to changing operational requirements.
• Professional and presentable when dealing with customers and stakeholders.

You’ll be a confident and approachable team leader with a hands-on attitude and a strong focus on delivering excellent service. You’ll communicate effectively with colleagues, customers and stakeholders and take pride in maintaining high standards across the site.

Due to the nature of this role, a satisfactory DBS check is mandatory and will be completed as part of the recruitment process.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.