Cleaning Supervisor

Mitie; Sowerby Bridge; On-site; GBP 12,000 - 17,000; Part time

Job summary

Mitie is recruiting for a school cleaning role at Ryburn Valley High School in Sowerby Bridge. The post involves carrying out cleaning tasks to the agreed specification and delivering a high standard of service during the 3:00 PM to 6:00 PM shift.

You will recruit, train, and manage operatives, monitor performance, ensure health and safety compliance, and maintain records and payroll procedures as required by the client and Mitie.

Qualifications

• Well motivated.
• Flexible to carry out tasks and work a variety of hours.
• Previous experience of cleaning.

Responsibilities

• Carry out tasks to ensure the cleaning specification is fully implemented and adhered to.
• Deliver a consistently high standard of cleaning service as per the work schedule.
• Build customer relationships and ensure satisfaction with the cleaning service.
• Ensure all site personnel comply with customer service/satisfaction systems.
• Deal with customer queries and complaints promptly and keep the client informed of actions taken.

Skills

Well motivated

Flexible hours

Cleaning experience

Job description

Location: Ryburn Valley High School, St Peters Avenue, Sowerby Bridge, West Yorkshire, England HX6 1DF

VACANCY

LOCATION / HOURS

Ryburn Valley High School - 3.00PM Till 6.00pm

REPORTING TO

OVERALL JOB PURPOSE

1. To carry out tasks to ensure that the cleaning specification is fully implemented and adhered to. Delivering the exceptional every day.

KEY RESPONSIBILITIES

Key Elements of Role

Service Delivery

To ensure that the cleaning specification is fully implemented and adhered to.

To ensure that a consistently high standard of cleaning service is delivered in accordance with the work schedule.

To build customer relationships and ensure satisfaction with the cleaning service.

To ensure that all site personnel comply with customer service / satisfaction systems.

To ensure all customer queries and complaints are dealt with in a timely and effective manner and that the client is kept fully informed of what action has/is being taken.

Team Management

1. To recruit Operatives with the assistance of the Premises Manager.

2. To train Operatives in cleaning tasks and health & safety issues relating to their job.

3. To monitor and review the performance of Operatives to ensure high standards are delivered and maintained and provide training and coaching as required.

4. To report any disciplinary matters to the Premises Manager

5. To control and reduce labour turnover by ensuring the retention of good staff.

6. To review the running of the contract to identify ways in which the productivity can be improved whilst maintaining cleaning standards.

7. To ensure that payroll and signing in procedures are strictly adhered to.

8. To ensure that all Company and Site rules are fully complied with for security purposes.

9. To communicate Company and Branch information to cleaning Operatives.

10. To ensure that the Company Health and Safety Policy is properly implemented and adhered to.

Administrative Responsibility

1. To identify and take corrective action on variations to budget hours with the direction of the Premises Manager.

2. To ensure that all Applicant Starter Forms are fully completed, are bona-fide and passed to the Premises Manager without delay in order to take up references.

3. To ensure that payroll information is provided on time and accurately according to Company procedure and within budget.

4. To record all training of Operatives and maintain training records as it occurs.

5. To maintain the Site Personnel Records in accordance with the requirements of the client.

6. To report all accidents and incidents as per the accident reporting procedure to the Premises Manager and have the appropriate documentation completed.

7. To report all equipment failures to the Premises Manager and treat such equipment in accordance with Company procedures.

8. To advise the Premises Manager of all cleaning material requirements allowing sufficient time for delivery before stocks run out.

9. To maintain the Induction training Information Manual with periodic updates as instructed from time to time.

10. To ensure that all Company Policies and Procedures are fully implemented, adhered to and communicated.

PERSON SPECIFICATION

• Well motivated
• Flexible to carry out tasks and work a variety of hours
• Previous experience of cleaning.

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references.

If you are working in regulated activity please note that you are subject to the following

• It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both).
• This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.