Cleaning Supervisor

Chartwells Independent; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Compass Group UK&I is recruiting for a proactive Supervisor to lead the housekeeping team at Goodenough College, London. You will ensure a safe, clean, welcoming environment for members and guests, delivering services to ESS standards.

This hands‑on role balances operations with team leadership, quality assurance, and health & safety compliance. Regular briefings, audits, and cost controls are part of the job.”

Qualifications

• Strong communication skills with customers and colleagues.
• Experience supervising people in a commercial FM or housekeeping environment (min 6 months).
• Knowledge of Health & Safety legislation including COSHH.
• Ability to manage rotas, staffing and basic cost controls.
• Willingness to work flexibly to meet business needs.

Responsibilities

• Deliver housekeeping services in line with contractual SLAs and ESS procedures.
• Promote a strong safety culture with full H&S compliance.
• Report health & safety hazards, near misses and accidents promptly.
• Maintain a consistent clean, safe and hygienic working environment.
• Support the Compass Service Framework implementation.

Skills

Communication

Team supervision

Health & Safety

COSHH knowledge

Rotas & cost control

Customer focus

Independent work

Education

NVQ Level 2

BICSc Level 1/2

Job description

Supervisor - Goodenough College, London

• £16.75 per hour


• 16 hours weekend


• Regular overtime during the week

We are looking for a proactive and people‑focused Supervisor to lead and support our housekeeping team at Goodenough College. You will play a key role in ensuring a safe, clean, and welcoming environment for members, guests, and client, while delivering services in line with contractual requirements and ESS standards.

This is a hands‑on supervisory role where you will balance operational delivery with team leadership, quality assurance, and health & safety compliance.

Key Accountabilities

• Deliver housekeeping services in line with contractual Service Level Agreements and ESS procedures


• Promote a strong safety culture, ensuring full compliance with company and client Health & Safety requirements


• Report all health & safety hazards, near misses, and accidents promptly


• Maintain a consistently clean, safe, and hygienic working environment


• Support the implementation of the Compass Service Framework


• Carry out regular quality audits to ensure high standards of cleanliness and productivity


• Recruit, train, and develop team members to perform their roles safely and effectively


• Engage, motivate, and manage the team through regular briefings, performance reviews, and day‑to‑day supervision


• Manage rotas, timesheets, wages, and associated paperwork accurately and on time


• Control costs within agreed budgets, including labour, equipment, and stock


• Undertake general housekeeping duties as required


• Attend off‑site meetings and training courses when required


• Role model The ESS Way behaviours at all times

Person Specification

Essential

• Strong communication skills with the ability to engage confidently with customers and colleagues


• Self‑motivated and capable of working independently


• Positive, flexible, and customer‑focused approach


• Experience supervising people in a commercial FM or housekeeping environment (minimum 6 months)


• Sound knowledge of Health & Safety legislation, including COSHH


• Ability to manage rotas, staffing, and basic cost controls


• Willingness to work flexibly to meet business needs

Desirable

• Previous experience in a similar supervisory role


• NVQ Level 2 (or equivalent) in a relevant area


• BICSc Level 1 or Level 2 qualification

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!