Cleaning Supervisor

Manchester Arndale; Eastleigh; On-site; GBP 21,000 - 28,000; Full time

Job summary

OCS UK & Ireland is a leading facilities management company providing cleaning, hard services, security and catering across the UK & Ireland. We are seeking a cleaning supervisor to ensure rotas cover peak periods and to uphold site standards, while coordinating audits and maintaining effective customer relations.

Ideal candidates will have at least 2 years of cleaning supervision experience, proven leadership abilities, and strong attention to detail.

Qualifications

• Minimum 2 years' experience in cleaning supervision.
• Experience leading a team.
• Customer-focused with strong integrity and attention to detail.
• Experience dealing with customers in educational environments.

Responsibilities

• Ensure rotas cover operation needs and regular site reviews.
• Understand site specifications and monitor activity frequencies.
• Ensure cleaning standards meet specifications and provide cover when needed.
• Arrange and complete audits with the customer.
• Report issues to Line Manager/Compliance Manager/Account Director.
• Maintain confidentiality and positive customer relations.
• Identify opportunities to develop services on sites.
• Submit timesheets, holidays and sickness forms on time.
• Support disciplinary and grievance hearings with the Line Manager.
• Manage new starters and ensure correct ID with Lot Manager.

Skills

Customer focus

Leadership

Integrity

Attention to detail

Team leadership

Education sector customer service

Job description

About The Role:

Shift Pattern: Thursday to Tuesday5.30am-8.30am

Key responsibilities:

• Ensure all rotas are inplace to cover the needs of the operation taking into account peak periods. Review rota on site on a regular basis.
• Establish a thorough understanding of the site specifications for the site you are responsible for and monitor the frequencies of all activities.
• Review of the specification on a regular basis alongside the customer.
• Ensure that cleaning standards are met to the specification by the completion of cleaning activity.
• Provide cover for cleaners who are absent or on holiday.
• Arrange and complete audits with the customer.
• Ensure all audit scores are an accurate reflection of the standard on site.
• Agree and action any next steps and work to implement these in a timely manner.
• Check all machinery when on site.
• Report any issues immediately to the Line Manager/Compliance Manager/Account Director
• Ensure all documentation is completed effectively for all equipment.
• Maintain aneffective working relationship with the customer by ensuring Next Steps are Met.
• Meet the customer at each site visit and update them with any relevant information.
• Respond to anycustomer feedback in a professional and timely manner.
• Maintain confidentiality at all times and establish and maintain a good reputation with the customer
• Identify opportunities to develop services on sites.
• Take a proactive approach to improving the services offered to the customer
• Ensure you submit timesheets / holiday and sickness forms within the given timescales.
• Work with the Line Managerto support to effectively carry out disciplinary and grievance hearings.
• Effectively manage new starters, ensuring their applications and correct identification are with Lot Manager within agreed timescales.
• Monitor absence levels on sites and engage with Lot Manager to reduce any ongoing absence issues.
• Identify any training needs for staff where necessary.
• Liaise with head office on training requirements.
• Complete appropriate training documentation and records.

Qualifications and experience required:

• • Able to demonstrate customer focus
• • Leadership qualities
• • Ability to demonstrate strong personal integrity
• • Demonstrates attention to detail
• • A minimum of 2 years’ experience in cleaning supervision.
• • Experience of team leading
• • Experience of dealing with customers in an educational environment

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.