Cleaning Service Manager

JR United Kingdom; Middlesbrough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in facilities management is seeking a Cleaning Service Manager in Middlesbrough. The candidate will oversee various client contracts, ensuring compliance with service standards and Health & Safety regulations while managing a team of Service Support Managers. Strong organizational skills and customer service experience are essential for this role.

Benefits

Company car provided

Qualifications

• Full UK clean driving license required, company car provided.
• Previous management experience in soft services/cleaning preferred.
• Excellent written and verbal English skills.

Responsibilities

• Manage relationships with contract clients and conduct audit inspections.
• Implement employee wages and ensure compliance with Health & Safety regulations.
• Supervise Service Support Managers across multiple sites.

Skills

Management Skills

Customer Service

Organisational Skills

Time Management

Health & Safety Compliance

Education

Health and Safety IOSH qualification

Tools

Microsoft Office

Job description

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We are looking for a Cleaning Service Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification.

You will manage and implement employee wages daily, alongside deliver adequate Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks. You will manage a number of Service Support Managers who in turn look after a number of sites and staff in a designated area. You will be expected to deputise for the Regional Operations Manager on occasions.

You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.

You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.

The ideal candidate will have a full UK clean drivers license – a company car is provided in this role – and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.