Multi-Site Cleaning Ops Lead - Flexible Working Days

Mitie Group plc.; Leeds; On-site; GBP 32,000 - 45,000; Full time

Job summary

Mitie Group plc. in Leeds is seeking a Service Support Manager to oversee cleaning operations across 60 retail sites.

You will manage day-to-day service delivery, ensure compliance with health, safety, and quality standards, and build strong relationships with contract clients and on-site teams. The role requires excellent communication, organisational and time-management skills, IT literacy (MS Office), and a full UK driving licence (company car provided).

Qualifications

• Auditing and inspecting site operations.
• Strong client relationship management.
• Health & Safety awareness and compliance.
• Contract performance monitoring against SLAs.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure Health & Safety compliance.
• Follow statutory Fire and Safety regulations to mitigate risks.
• Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
• Previous management experience in soft services/cleaning within facilities management.
• Excellent customer service and communication skills.
• Strong organisational and time management abilities.
• IT literacy, especially in Microsoft Office.
• Full UK clean driving licence (company car provided).
• IOSH Health & Safety qualification desirable.

Skills

Customer service

Communication

Organisational skills

Time management

Driving licence

Education

IOSH Health & Safety qualification (desirable)

Tools

Microsoft Office

Job description

Mitie Group plc. in Leeds is seeking a Service Support Manager to oversee cleaning operations across 60 retail sites.

You will manage day-to-day service delivery, ensure compliance with health, safety, and quality standards, and build strong relationships with contract clients and on-site teams. The role requires excellent communication, organisational and time-management skills, IT literacy (MS Office), and a full UK driving licence (company car provided).