Cleaning Manager

Manchester Arndale; Hemel Hempstead; On-site; GBP 25,000 - 36,000; Full time

Job summary

OCS UK & Ireland is seeking a Cleaning Manager to oversee day-to-day cleaning operations, ensuring adherence to health and safety regulations and COSHH risk assessments. You will report to the Site Manager and liaise with clients and OCS management to meet specific requirements.

You will manage staff rotas, wage paperwork, resources, and stock, while training and developing the team and providing performance reports. A proactive, reliable candidate with HR experience is preferred.

Qualifications

• Right to work in the UK.
• Experience in a similar role, BICS qualification preferred.
• Strong people management skills.
• Excellent attention to detail and high standards of work.
• Strong communication skills for client liaison and team coordination.
• Proactive and adaptable to changing demands.
• Experience in HR management including recruitment, training, and employee relations.

Responsibilities

• Oversee cleaning operations and ensure compliance with health and safety regulations.
• Report to Site Manager and act as primary contact for client and OCS management.
• Organise staff rotas and manage wage and administrative paperwork.
• Control equipment, materials and stock; ensure efficient use.
• Train and develop staff to prepare them for roles.
• Provide regular reports on operational performance to management.
• Conduct inspections to maintain high standards of cleanliness and hygiene.
• Implement and monitor cleaning schedules across all areas.
• Address operational issues promptly and maintain smooth operations.
• Oversee recruitment, training and performance evaluations.

Skills

People management

Attention to detail

Communication skills

HR management

Education

BICS qualification preferred

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Working Pattern

Monday to Saturday 6am to 1pm

As a Cleaning Manager, you will be responsible for overseeing the cleaning operations and ensuring that all activities comply with health and safety regulations. Reporting to the Site Manager, you will act as the primary point of contact for clients and OCS management, addressing any specific requirements or concerns. Your role will involve managing staff, resources, and providing regular reports on operational performance.

As part of your role, your key responsibilities will include, but are not limited to:

• Ensure that the contract operates within H&S policies and procedures and in line with COSHH and risk assessments
• Serve as the first point of contact for our client and OCS management
• Collaborate with customer representatives to address any specific requirements or concerns
• Organise staff rotas and complete wage and other administrative paperwork
• Manage equipment, materials, and stock levels efficiently
• Assist in the training and development of staff, ensuring all team members are well-prepared for their roles
• Provide regular reports on operational performance to management
• Conduct regular inspections to maintain high standards of cleanliness and hygiene
• Implement and monitor cleaning schedules to ensure comprehensive coverage of all areas
• Address any operational issues or challenges promptly, finding effective solutions to maintain smooth operations
• Oversee team management, including recruitment, training, and performance evaluations
• Handle HR responsibilities such as managing employee relations, addressing grievances, and ensuring compliance with employment laws and company policies

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• Experience in a similar role - BICS qualification preferred
• Strong people management skills
• Excellent attention to detail and high standards of work
• Strong communication skills, essential for client liaison and effective team coordination
• Proactive and adaptable, able to respond to changing demands and priorities
• Reliable and punctual, with a strong work ethic and commitment to maintaining high standards
• Experience in HR management, including recruitment, training, and employee relations

We are an equal opportunities employer and rely on a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.