Cleaning Manager

OCS; Hemel Hempstead; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Award-Winning Employer

Digital Learning

Retail Perks via Wagestream App

Professional Growth

Flexible Pay

Inclusive workplace

Job summary

OCS UK & Ireland seeks a Cleaning Manager to oversee cleaning operations, ensure health and safety compliance, and act as the primary contact for clients and management. You will manage staff, resources, and produce regular performance reports.

Reporting to the Site Manager, you will lead recruitment, training, and HR activities, ensuring high standards of cleanliness across all areas and effective coordination with client representatives.

Qualifications

• You must have the right to work in the UK.
• Experience in a similar role (BICS preferred).
• Strong people management and leadership abilities.
• Excellent attention to detail and high standards.

Responsibilities

• Ensure contract operates within H&S policies, COSHH, and risk assessments.
• First point of contact for client and OCS management.
• Collaborate with client representatives on requirements.
• Organise staff rotas and complete wage and admin paperwork.
• Manage equipment, materials and stock levels.
• Train and develop staff for roles and progression.
• Provide regular operational performance reports to management.
• Perform regular inspections to maintain cleanliness and hygiene.
• Implement and monitor cleaning schedules for full coverage.
• Address operational issues promptly to maintain smooth operations.
• Oversee recruitment, training and performance evaluations.
• Handle HR responsibilities and ensure compliance with employment laws.

Skills

People management

Communication skills

Attention to detail

HR management

Staff scheduling

Staff training

Reporting

Health & Safety

Education

BICS qualification

Job description

Working Pattern

Monday to Saturday 6am to 1pm

About the role

As a Cleaning Manager, you will be responsible for overseeing the cleaning operations and ensuring that all activities comply with health and safety regulations. Reporting to the Site Manager, you will act as the primary point of contact for clients and OCS management, addressing any specific requirements or concerns. Your role will involve managing staff, resources, and providing regular reports on operational performance.

Key responsibilities

• Ensure that the contract operates within H&S policies and procedures and in line with COSHH and risk assessments
• Serve as the first point of contact for our client and OCS management
• Collaborate with customer representatives to address any specific requirements or concerns
• Organise staff rotas and complete wage and other administrative paperwork
• Manage equipment, materials, and stock levels efficiently
• Assist in the training and development of staff, ensuring all team members are well-prepared for their roles
• Provide regular reports on operational performance to management
• Conduct regular inspections to maintain high standards of cleanliness and hygiene
• Implement and monitor cleaning schedules to ensure comprehensive coverage of all areas
• Address any operational issues or challenges promptly, finding effective solutions to maintain smooth operations
• Oversee team management, including recruitment, training, and performance evaluations
• Handle HR responsibilities such as managing employee relations, addressing grievances and ensuring compliance with employment laws and company policies

Ideal candidate

• You must have the right to work in the UK
• Experience in a similar role - BICS qualification preferred
• Strong people management skills
• Excellent attention to detail and high standards of work
• Strong communication skills, essential for client liaison and effective team coordination
• Proactive and adaptable, able to respond to changing demands and priorities
• Reliable and punctual, with a strong work ethic and commitment to maintaining high standards
• Experience in HR management, including recruitment, training and employee relations

About the company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS

Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.