Cleaning Assistant Operations Manager

Kingdom Services Group Ltd; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Kingdom seeks an experienced Cleaning Assistant Operations Manager (Days) to lead cleaning operations at Goldman Sachs, Plumtree Court, London. You will drive service excellence, support a large team, and maintain high standards in a fast-paced corporate environment.

This hands-on leadership role requires proactive management of rotas, safety, and performance, with a focus on delivering exceptional client service and developing staff across the site.

Qualifications

• Commercial Cleaning experience
• Experience in facilities management or soft services environments
• Experience delivering service excellence in hospitality settings
• Ability to manage a large team and rotas
• Strong communication and organisational skills

Responsibilities

• Lead and support a large cleaning team on a daily basis
• Manage rotas, staffing levels and shift cover
• Monitor service delivery and maintain high cleaning standards
• Co-ordinate health, safety and quality audits
• Deliver toolbox talks and operational training
• Support employee wellbeing, attendance management and welfare checks

Skills

Cleaning operations

Facilities management

Soft services

Hospitality services

Service delivery environments

Tools

MS Office

Job description

Competitive Salary + Benefits

Lead. Inspire. Deliver Excellence.

Cleaning Assistant Operations Manager (Days)

Goldman Sachs, Plumtree Court, London EC4A

Monday to Friday | 40 Hours Per Week | 06:00 – 14:00

Competitive Salary + Benefits

Lead. Inspire. Deliver Excellence.

Are you an experienced Cleaning, Facilities or Soft Services Supervisor ready for your next challenge?

Kingdom is looking for a proactive, highly organised and people-focused Assistant Operations Manager to support the delivery of exceptional cleaning services at one of London's most prestigious corporate locations, Goldman Sachs, Plumtree Court.

This is a hands‑on leadership role where no two days are the same. You'll be the driving force behind daily operations, ensuring service excellence, supporting your team, maintaining high standards and creating a positive working environment for both colleagues and clients.

If you thrive in a fast‑paced environment, enjoy leading from the front and take pride in delivering outstanding results, we'd love to hear from you.

Why Join Kingdom?

With over £300 million turnover, 11,500 colleagues and 5,000 customer sites nationwide, Kingdom is one of the UK's leading providers of Security, Cleaning, Recruitment and Training services.

We\'re proud to be a people‑first organisation built on our CARE values:

• Customer Focused
• Accountable
• Respectful
• Excellence Driven

At Kingdom, you\'ll be part of a business that invests in its people, recognises achievement and supports career development.

What You\'ll Be Doing

As Assistant Operations Manager, you\'ll play a key role in ensuring the smooth running of cleaning operations across site.

Your Responsibilities Will Include

• Leading and supporting a large cleaning team on a daily basis
• Managing rotas, staffing levels and shift cover
• Monitoring service delivery and maintaining exceptional cleaning standards
• Conducting regular floor inspections and quality audits
• Managing Helpdesk tickets and ensuring issues are resolved promptly
• Delivering toolbox talks and operational training
• Supporting employee wellbeing, attendance management and welfare checks
• Conducting return‑to‑work meetings and managing holiday requests
• Monitoring Health & Safety compliance and reporting incidents
• Maintaining accurate operational records and reporting
• Coordinating event support, overtime and resource planning
• Ensuring effective communication and handovers between day and night teams

What We\'re Looking For

Essential Experience

• Commercial Cleaning
• Facilities Management
• Soft Services
• Hospitality Services
• Service Delivery Environments

You\'ll Also Have:

• Strong people management and leadership skills
• Excellent communication and organisational abilities
• Experience managing rotas, attendance and operational performance
• Confidence using Microsoft Office, Outlook, SharePoint and Helpdesk systems
• Knowledge of Health & Safety procedures, audits and incident reporting
• Ability to work under pressure and prioritise competing demands
• A positive, can‑do attitude and visible leadership style

Desirable Qualifications

• IOSH or Health & Safety qualification
• Cleaning Management qualification
• Facilities Management qualification
• Supervisory or Leadership certification

Screening Requirements

• A full 5-year employment history
• Two satisfactory work references
• Right to Work documentation
• Credit check clearance

The Ideal Candidate

We\'re Looking For Someone Who

• Leads by example
• Builds strong relationships with colleagues and clients
• Takes ownership and follows tasks through to completion
• Maintains high standards and attention to detail
• Remains calm, professional and solution‑focused under pressure
• Is passionate about delivering exceptional customer service