Cleaning and Facilities, Team Leader

Harrods; Knightsbridge; On-site; GBP 26,000 - 34,000; Full time

Job summary

Harrods in Knightsbridge is seeking an experienced Cleaning Team Leader to support daily operations and maintain the premier store environment. You will lead your team, run daily briefings, and ensure cleaning standards align with customer experience goals.

The role requires a safety-first mindset, a strong knowledge of cleaning procedures, and the ability to coach staff. Shift hours are 1 pm to 9:30 pm, five days a week over seven, including one weekend every two weeks.

Qualifications

• Experience as cleaning supervisor or team leader.
• Knowledge of cleaning procedures and equipment.
• Understanding health & safety regulations.

Responsibilities

• Run daily team briefings to assign daily cleaning duties and monitor completion.
• Conduct regular store inspections to ensure cleanliness and hygiene standards.
• Train and support new and existing team members on cleaning protocols, health & safety, and store-specific requirements.
• Provide ongoing coaching and feedback to colleagues to ensure standards are maintained on a continued basis.
• Ensure compliance with health and safety regulations, including the safe use of cleaning chemicals and equipment.
• Handle stock control of cleaning supplies and request replenishments as needed.

Skills

Team leadership

Health & safety awareness

Communication skills

Time management

Job description

About the Role

Our Cleaning Operations team are now looking for a dedicated and experienced Team Leader to support the cleaning operations in our busy store. You will be working alongside your team, with a safety-first mindset, to maintain the first-class environment of our store and associated buildings to provide the best experience for our customers and colleagues.

Shift working hours are 1 pm to 9:30 pm, working 5 days over 7, including 1 in every 2 weekends.

You will work closely with store management to ensure cleaning activities align with store operations and customer experience goals. You will be responsible for maintaining cleaning schedules and ensure all areas, including shop floors, fitting rooms, restrooms, and staff areas, are cleaned as required. Promptly address any cleaning-related issues and report maintenance concerns to management.

You will also:

• Run daily team briefings to assign daily cleaning duties and monitor completion.
• Conduct regular inspections of the store to ensure cleanliness and hygiene standards are met.
• Train and support new and existing team members on cleaning protocols, health & safety, and store-specific requirements.
• Provide ongoing coaching and feedback to colleagues to ensure standards are maintained on a continued basis.
• Ensure compliance with health and safety regulations, including the safe use of cleaning chemicals and equipment.
• Handle stock control of cleaning supplies and request replenishments as needed.

Key Competencies

• Proactive and self-motivated.
• React accordingly and in a timely manner, remain calm under pressure.
• Excellent interpersonal and communication skills
• Excellent time-management skills and the ability and willingness to multi-task.
• Good attention to detail which will be evident through quality of work.
• Flexibility and readiness to adapt to changing priorities.

About You

You will be a strong leader with previous experience as a cleaning supervisor or team leader, ideally in a retail or commercial environment. You will have good knowledge of cleaning procedures, equipment, and health & safety regulations, along with the ability to work independently and use initiative to resolve issues. Flexibility to work various shifts, including early mornings, evenings, and weekends, as required.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths.

We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

What makes you unique makes us exceptional. If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent

Department: Store Services (Gelson Mattos)

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other. To maintain our high standards, we invest as heavily in our people as we do in our products and store.

As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance. Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.