Classic Car Parts Sales Advisor

Historic & Classic Vehicles Alliance Limited; Cambridge; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading company in classic car parts is seeking a Classic Car Parts Sales Advisor with a passion for vehicles. The role involves assisting customers through various communication channels, providing product knowledge and sales support. Successful candidates will enjoy a collaborative and customer-focused environment with opportunities for professional growth.

Benefits

25 Days Paid Annual Leave + Public Holidays

Company Pension

Life Insurance

Opportunity to Represent the Company at Events

Free Onsite Parking

Cycle to Work Scheme

Air Conditioned Office

Qualifications

• Strong customer service orientation and communication skills.
• Mechanically minded and familiar with vehicles and parts.
• Motivated, timely, and proactive with a positive sales attitude.

Responsibilities

• Handle customer sales and service enquiries daily.
• Support colleagues in maintaining service grade.
• Identify suitable products and upsell where appropriate.

Skills

Customer Service

Communication

Sales Skills

Mechanical Knowledge

IT Literacy

Tools

CRM Tools

Job description

MGOC Spares is looking to recruit a Classic Car Parts Sales Advisor with a passion for classic cars, a verve for sales and exceptional customer service skills.

MGOC Spares

With over 24,000 stocked lines, MGOC Spares has continued to be at the forefront of classic MG part supply since the 1970s. Renowned for exceptional customer service, MGOC Spares serves a global market combining decades of expertise with a commitment to quality, ensuring customers receive the best products for their cherished classics.

Our mail order automotive parts range includes classic MG, MG Rover and Classic Mini, continuing to expand into Morris Minor, Land Rover and Triumph, reflecting our widening appeal within the classic car community.

The role

MGOC Spares is looking to recruit a Classic Car Parts Sales Advisor with a passion for classic cars, a verve for sales and exceptional customer service skills on a full time, 38.75hrs per week basis from our site in Swavesey, located 10 miles north-west of Cambridge, conveniently located adjacent to the Cambridgeshire Guided Busway.

Your role will include handling customer enquiries in a timely, polite and professional manner requiring a high degree of organisation and communication skills. Working collaboratively with an experienced, friendly and supportive sales team, helping customers with their product selection, providing technical product support and resolving customer service enquiries; through multi-channel communications (phone, email, live chat and face to face).

Key Responsibilities:

Handle customer sales & service enquiries on a day-to-day basis.

Receive inbound and make outbound customer sales & service telephone calls.

Provide timely and effective reply to email/live-chat enquiries.

Help customers to identify suitable product, upselling where appropriate.

To support colleagues in maintaining contact centre grade of service.

Work to department objectives to achieve sales targets.

Where relevant, communicate knowledge across departments to improve offer, process and efficiency.

Undertake relevant training (as required)

Provide shop counter cover (ad hoc)

Attend shows/events (occasional)

Support the administration of the sales office

Skills & Qualifications:

A confident and professional, multi-channel communicator with strong customer facing skills

Mechanically minded, familiar with vehicles and vehicle parts.

Excellent attitude towards customers and sales

Motivated, timely and proactive

Strong IT and online literacy with the ability to quickly learn and adapt to new software and tools.

Experience of CRM tools desirable.

Applicants must have the right to work in the UK

25 Days Paid Annual Leave + Public Holidays

Opportunities for career development for motivated individuals.

Company pension

Life insurance

Opportunity to attend paid events and represent the company

Free onsite parking

Cycle to work scheme

Air conditioned office

How to apply:

We are an equal opportunity employer and welcome applications from candidates of all backgrounds. Please send your CV and covering letter, to Hannah Rust [e-mail]

Closing date for applications is 31/07/2025

Historic & Classic Vehicles Alliance Ltd, Bicester Heritage, Buckingham Road, Bicester, Oxfordshire OX27 8AL