Claims Technician/Executive - Leeds

Cryer Baker Recruitment Ltd.; England; On-site; GBP 22,000 - 32,000; Full time

Job summary

Une entreprise de courtage de premier plan recrute un Technicien/Exécutif de Réclamations Commerciales basé à Leeds. Ce rôle exige une expérience préalable en courtage ou dans un environnement d'assurance, ainsi que de solides compétences en communication et enrésolution de problèmes. Les responsabilités incluent la gestion des réclamations, la formation des nouveaux employés, et le mentorat des stagiaires. Une possibilité de progression de carrière est offerte dans une nouvelle division en pleine expansion.

Benefits

Excellents avantages pour le personnel

Qualifications

• 2+ ans d'expérience dans le courtage ou comme gestionnaire de compte commercial.
• Connaissance des procédures de gestion des réclamations de la première notification au règlement.

Responsibilities

• Gérer et traiter les réclamations des clients de la première notification au règlement.
• Former et superviser les stagiaires en réclamations.

Skills

Communication

Analyse

Résolution de problèmes

Planification

Gestion des ressources

Leadership

Job description

An excellent new opportunity has arisen as Commercial Claims Technician/Executive working for a Global market leading company who offers an unrivalled high level of service to the clients they work with.

Working within their Leeds city centre operation, which is ideally situated near the train station, you will be working with an experience team of Claims Technicians. Ideally you will have worked within a broking or insurance company environment, however they may consider someone from a commercial account handler background. You will need to be comfortable dealing with a diverse range of niche/speciality commercial claims such as - Marine, Property, US & International Property, Energy, Power, Construction, Specie, Aviation, Casualty, US & International Casualty, A&H, Life Science, Healthcare, Cyber, Financial Products, Reinsurance (Treaty & Facultative) including FNOL.

This opportunity will require you to be able to communicate effectively at all levels, resolve complicated issues and be able make key decisions and implement them. The job profile will would involve dealing with claims from cradle to grave and taking accountability for everything you do.

PRINCIPLE ACCOUNTABILITIES

• Process and issue FNOL to all markets, handle and send to client
• Carry out claim management activities, including activities such as issuing claim settlement, fee settlement where required, summary-checking policy document and cover, checking limits, deductible
• Handle all the query management with the Customer Claims teams
• Handle Claim payments, including reinsurance payments and recoveries
• Process all ECF and Non-ECF Claim agreement processes with London Market Bureau and Non-Bureaux markets and relevant stakeholders
• Deliver loss summary and analysis
• TPA management and administration
• Deliver relevant service levels per the pre-defined Customer Service Level Agreement
• Day to day mentoring and oversight of Claims Trainees
• Day to day interaction with team members to review and provide guidance on exceptions
• Mentor and develop direct reports
• Deliver Claims handling training to new hires
• Support with UAT of new technology

EXPERIENCE

• 2+ years’ experience in Broking/insurer or commercial account handler
• Expert knowledge of claims handling from first notice to settlement

DESIRED EXPERIENCE

• Working knowledge of binder, treaty, reinsurance, and open market placements

KEY SKILLS

• Exceptional communication skills
• Analytical and problem-solving skills
• Planning and organising
• Resource management
• Leadership qualities and effective team management team
• Ability to mentor and motivate others

This is a newly created division within Leeds where there a huge scope to develop within as the team grows and therefore the opportunity for career progression.

Basic salary is dependent on experience which ranges from £22k to £32k plus excellent staff benefits.

For further information please contact And Baker on 07834 596414/0113 4931720 or email [e-mail]