Claims Technician (12 month FTC)

Sedgwick; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Sedgwick is offering a Claims Technician position for a 12-month fixed-term contract in London. The role supports Loss Adjusters and requires excellent customer service skills, with training provided for those new to the insurance industry. Benefits include competitive salary, holiday allowance, and flexible working options.

Benefits

25 days holiday plus bank holidays

Employee assistance programme

Life assurance

Group Income Protection

Flexible working options

Qualifications

• Previous experience in the Insurance industry is preferred.
• Excellent written and verbal communication skills.
• Ability to manage correspondence and case enquiries effectively.

Responsibilities

• Support Claims Adjusters by managing claims throughout their lifecycle.
• Liaise with various departments and stakeholders to ensure claims handling.
• Prepare meeting minutes and assist on-site as directed.

Skills

Customer Service

Communication

IT Skills

Job description

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Client:

Sedgwick

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ca700d4d83e9

Job Views:

19

Posted:

18.06.2025

Expiry Date:

02.08.2025

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Job Description:

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work
Top 100 Most Loved Workplace
Forbes Best-in-State Employer

Claims Technician (12 month FTC)

The Role:

The Claims Technician (12 month FTC) role is a technical assistant role, designed to support the Loss Adjuster's work throughout the handling of these claims. We're seeking a Claims Technician to work on a one-to-one basis with our adjusters, to ensure we can continue to deliver service and handling at the very highest level.

Experience is preferred but not essential and the role would suit candidates with transferrable customer service skills, for whom training will be provided.

You will have the following skills:

The confidence and ability to deliver excellent customer service throughout the lifecycle of the claim

Previous experience of working in the Insurance industry and willingness to work towards industry recognised qualifications would be an advantage.

Have first class communication skills, both written and verbal

Competent IT skills, and the capability to maintain the electronic files to a high auditable standard.

A willingness to liaise with other internal product lines/departments as required

Be able to manage incoming and outgoing correspondence and complete case enquiries as directed by the adjuster, but with the confidence and technical ability to work without direction where appropriate

Understand the importance of ensuring all stakeholders and parties are kept fully updated at all times, and have a pro-active claims handling philosophy

Provide assistance on site on occasion, including minute taking of meetings, preparation of the action plan, taking statements/photographs etc. as directed

Accurate daily time recording ability.

What will you get for this role?

Competitive salary depending on skills, experience and qualifications

Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home

Holiday allowance of 25 days plus bank holidays

Discounts on various products and services

Employee assistance programme for employee wellbeing

Life assurance

Group Income Protection

Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP apps

Working at Sedgwick

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.