Claims Technician

HIBL; Southampton; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Reasonable accommodations

Job summary

Howden is a global insurance group seeking a Claims Technician to support the day-to-day administration and processing of claims activity within the Superyachts team. You will handle claim payments, bordereaux preparation, and set up new claims on internal systems with accurate records.

You will verify documentation, maintain records, and produce regular reports while supporting claims handlers with a range of administrative duties to uphold high service standards.

Qualifications

• Experience using Microsoft Excel and Microsoft Word.
• Ability to work accurately with numerical data and financial information.
• Experience managing multiple priorities while meeting deadlines.
• Proven ability to work effectively within a team while taking ownership of individual responsibilities.

Responsibilities

• Process claim payments accurately and within agreed timescales.
• Prepare and submit bordereaux for a crew medical facility.
• Set up new claims on internal systems with complete records.
• Verify payment requests and supporting documentation before processing.
• Maintain claim diaries and monitor outstanding actions for effective claims management.
• Close claims on systems promptly and accurately once requirements are met.
• Produce regular claims statistics, reports and management information for the team.
• Support claims handlers with administrative activities contributing to service delivery.
• Maintain high standards of data quality and record keeping across all claims files.
• Contribute to claims-related projects and process improvement initiatives.

Skills

Excel

Word

Numerical data

Deadlines

Teamwork

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – youll find like-minded people driving change at Howden.

The Role

The Claims Technician will sit within the Howden Superyachts claims team and play a key role in supporting the day-to-day administration and processing of claims activity. You’ll be responsible for the accurate handling of claim payments, bordereaux preparation and submissions for a key crew medical facility, while ensuring claims records, reporting and administrative processes are maintained to a high standard.

What you’ll do

• Process claim payments accurately and within agreed timescales
• Prepare and submit bordereaux for an important crew medical facility
• Set up new claims on internal systems, ensuring complete and accurate records
• Verify payment requests and supporting documentation prior to processing
• Maintain claim diaries and monitor outstanding actions to support effective claims management
• Close claims on systems promptly and accurately once all requirements have been completed
• Produce regular claims statistics, reports and management information for the team
• Support claims handlers with administrative activities that contribute to service delivery
• Maintain high standards of data quality and record keeping across all claims files
• Contribute to claims-related projects and process improvement initiatives as business requirements evolve

Who we’re looking for

• Demonstrable experience using Microsoft Excel and Microsoft Word
• Ability to work accurately with numerical data and financial information
• Experience managing multiple priorities while meeting deadlines
• Proven ability to work effectively within a team while taking ownership of individual responsibilities

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner’s mindset is something that’s embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.