Claims Executive - Commercial & Schemes

2136GB00 Howden UK Brokers Limited; Manchester; Hybrid; GBP 36,000 - 48,000; Full time

Job summary

Howden is seeking a Claims Executive to join our Manchester team. The role focuses on managing commercial insurance claims from notification to settlement, delivering an excellent client experience and acting as a trusted adviser throughout the process.

You will collaborate with brokers, insurers, loss adjusters and legal representatives, handle complex or contentious claims, visit clients after significant losses, and negotiate favourable settlements while maintaining high professional

Qualifications

• Strong understanding of commercial insurance policies, coverage types and claims procedures (essential).
• Previous commercial claims experience within an insurance brokerage environment (essential).
• Strong client relationship management experience (essential).
• Understanding of insurance principles, market practice and relevant regulatory requirements.

Responsibilities

• Manage commercial insurance claims from notification through to settlement, including larger, more complex or contentious losses.
• Act as a trusted adviser to clients, providing guidance and support throughout the claims process while delivering a high-quality claims experience.
• Work closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution.
• Visit clients following significant losses to investigate circumstances, gather information and help build robust claims submissions.
• Negotiate with insurers to secure the best possible settlement in line with policy coverage.
• Partner closely with a Claims Handler to deliver a seamless and efficient service to clients.
• Build strong working relationships with clients and colleagues, helping to support retention and strengthen our client proposition.

Skills

Analytical

Problem-solving

Decision-making

Communication

Negotiation

Stakeholder management

Customer focus

Independence

Prioritisation

Resilience

Empathy

Education

GCSE Maths & English

A Levels

CII qualifications

Job description

Who are we?

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Introduction to our commercial division

At Howden, Commercial & Schemes, commercial insurance isn't just what we do, it's who we are. We support clients through the complex world of commercial risk, providing expert advice and tailored solutions that help businesses navigate uncertainty and achieve their ambitions.

Claims Executive position

We're looking for a Claims Executive to join our established Claims team. This is an excellent opportunity for an experienced commercial claims professional who enjoys building client relationships, managing complex claims and working collaboratively with broking colleagues to deliver outstanding service. Working with clients across a broad range of commercial sectors, from SMEs through to larger commercial organisations, you'll act as a trusted adviser throughout the claims journey, supporting clients when they need us most and helping secure the best possible outcomes.

Please note this is a full-time, permanent opportunity. You will ideally be based in our Manchester office two - three days per week.

Overview

Manage commercial insurance claims from notification through to settlement, including larger, more complex or contentious losses. Act as a trusted adviser to clients, providing guidance and support throughout the claims process while delivering a high-quality claims experience. Work closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution. Visit clients following significant losses to investigate circumstances, gather information and help build robust claims submissions. Negotiate with insurers to secure the best possible settlement in line with policy coverage. Partner closely with a Claims Handler to deliver a seamless and efficient service to clients. Build strong working relationships with clients and colleagues, helping to support retention and strengthen our client proposition.

Knowledge

• Strong understanding of commercial insurance policies, coverage types and claims procedures (essential).
• Previous commercial claims experience within an insurance brokerage environment (essential).
• Strong client relationship management experience (essential).
• Understanding of insurance principles, market practice and relevant regulatory requirements.

Skills

• Excellent analytical, problem-solving and decision-making skills (essential).
• Strong communication, negotiation and stakeholder management skills (essential).
• Customer-focused approach with the ability to build trusted client relationships (essential).
• Ability to work independently, manage competing priorities and meet deadlines in a fast-paced environment.
• Confident and resilient when handling complex or contentious claims.
• Demonstrates empathy and professionalism when supporting clients through difficult claims situations (essential).

Qualifications

• GCSE Maths and English (or equivalent).
• A Levels (desirable).
• CII qualifications or working towards CII (desirable).

What do we offer in return?

A career that you define.

At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new.

We support each other in the small everyday moments and the bigger challenges.

We are determined to make a positive difference at work and beyond.

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.