Claims Technician

Indesure Recruitment; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Technician to join their dynamic Construction & Engineering team. This role involves providing essential support to Adjusters and managing claims efficiently. You'll be responsible for the administration of new claims, liaising with various stakeholders, and ensuring compliance with company standards. If you're detail-oriented, organized, and thrive in a fast-paced environment, this opportunity offers a chance to grow your career while contributing to a collaborative team. Join a forward-thinking company that values your expertise and offers a range of benefits.

Benefits

Life Assurance (Death in Service) Scheme

Company Private Healthcare Scheme

Pension Scheme

25 days holiday

Employee Assistance Programme

Financial support with relevant qualifications

Qualifications

• Demonstrable claims technician experience, including caseload management.
• Organised and methodical approach with pride in quality of output.

Responsibilities

• Administer new claims and support Adjusters in claims management.
• Ensure compliance with technical and operational policies.

Skills

Claims Handling

Caseload Management

Communication Skills

Analytical Skills

Microsoft Word

Microsoft Excel

Education

Relevant Qualifications

Job description

This range is provided by Indesure Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Indesure Recruitment

Recruitment Consultant @ Indesure Recruitment - Finding talent across the insurance industry

*Claims Handling is essential for this role*

We currently have an exciting opportunity for a Claims Technician to join a Global Claims Management company on their Construction & Engineering team.

Location: London, Hybrid Working (2 days a week in London City office)

The opportunity:

You will be an active member of the Construction & Engineering team, with the overall objective of providing effective support to Adjusters and other claims technicians in the team, aiding productivity in the handling of Construction & Engineering claims.

Your responsibilities will include:

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging.
• Working closely with Adjusters to assist with investigation, claims management and validation enquiries.
• Controlling the lifecycle of the files to drive diary management and support the proactive management of claims from setting up to conclusion.
• Assisting in the overseeing Adjuster caseloads when necessary, during periods of leave.
• Liaising as required with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a secondary point of contact where needed for interested parties.
• Aiding the production of technical reports for Adjusters in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Aiding in the preparation of co-insurers apportionment spreadsheets.
• Ensuring time reporting and billing is compliant with internal standards processing and systems.
• Developing and running management information for clients as well as for internal use, including performance measurement and data integrity reports.
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security.
• Account management support where required.
• Assisting with incoming telephone calls / resolve queries.
• Invoicing.
• Other ad hoc work as required.

About you - Knowledge and Experience:

• Demonstrable claims technician experience, including caseload management from cradle to grave.
• A keen interest in construction related insurance matters and a willingness to learn and develop.
• An organised and methodical, accurate and analytical approach to work, with a considerable pride in the quality of output.
• Able to self-manage workload, whilst remaining a team player.
• Proficient in Microsoft Word and Excel.
• Excellent communication and stakeholder management skills, with the ability to handle multiple priorities and conflicting demands.
• Ability to thrive in a high-pressure environment and remain driven to meet targets.
• Flexible with regard to occasional travel requirements.

Benefits of the role include:

• Life Assurance (Death in Service) Scheme
• Company Private Healthcare Scheme
• Pension Scheme
• 25 days holiday
• Employee Assistance Programme
• Financial support with relevant qualifications after probation period complete.

If you're ready to advance your career and become a valued member of a dynamic team, we’d love to hear from you – apply now!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Insurance

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