Claims Technician

Tokio Marine HCC; Bridgend; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Tokio Marine HCC is seeking a Claims Technician to handle a caseload of household and commercial claims within the internal claims team. You will take notifications, settle claims, and deliver high standards of customer service while working in a hybrid model.

You will interact with brokers, clients and experts, escalating issues as needed. The role offers training and the opportunity to gain experience and increase handling authority over time.

Qualifications

• Experience working in a claims team.
• Proficient written and verbal communication skills.
• Ability to meet deadlines and manage workloads.
• Flexible approach with accountability.
• Careful attention to data capture and accuracy.
• Experience providing technical knowledge and acting as a referral point.

Responsibilities

• Handle insurance claims, primarily Property Claims (Household/Commercial).
• Manage a caseload of claims from start to finish with effective organisation.
• Make decisions on policy cover and communicate them clearly (phone and written).
• Maintain accurate file reserves and document progress.
• Interact with brokers, clients and experts to resolve claims.
• Progress within the role as authority increases and training is provided.

Skills

Claims experience

Written/verbal communication

Deadline management

Data capture accuracy

Customer service

Analytical thinking

Flexible/ownership

Education

Cert CII / Cert CILA

Tools

CRM systems

Job description

Job Title: Claims Technician

Location: Bridgend, Wales

Position Type: 35 hours per week, Permanent

Hybrid Working: 3 days in the office

Overview:

Why Tokio Marine HCC?

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose:

Our experienced claims professionals use their specialised expertise to handle even the most complex claims seamlessly.

You will handle a caseload of Household and Commercial claims on behalf of Tokio Marine HCC as part of the internal claims department. You will become part of a growing team, taking claim notifications and settling claims, whilst excelling in customer service.

Our focus is on excellence and creating a culture of continuous improvement. As a Claims Technician, you will play a critical role in the claims team by managing and resolving claims for our customers.

You will work closely with your colleagues to bring claims to resolution, whilst interacting with brokers, clients and experts, whilst taking ownership of critical issues relating to the overall claims experience.

This exciting role, within the newly formed team, will require you to correspond in written form, in addition to handling phone calls when required.

You will have an increasing handling authority, as progression within the role occurs.

As part of this opportunity, full training will be available, although the candidate will be expected to develop their own skills and improve service and quality standards, whilst being accompanied by an experienced team.

Key Responsibilities:

• Handling of insurance claims, primarily Property Claims (Household/Commercial)
• Ability to manage a caseload of claims from a desktop level, showing effective organisation
• Caseload/Customer management of claims from start to finish
• Make effective and prompt decisions in respect of policy cover
• Able to communicate decisions clearly over the phone and in written form
• Maintain accurate file reserves.
• Ensures customers are treated fairly and in accordance with FCA Guidelines.
• Provide claims support and expertise for underwriting queries, interpreting and applying policy coverage

Skills and Experience Specification:

Essential:

• Ideally experience of working within a claims team.
• Proficient written and verbal communication skills.
• Ability to meet specific deadlines and manage workloads
• A committed and flexible approach, whilst taking accountability for own actions
• Good attention to detail and understanding of the importance of accurate and thorough data capture
• Providing support, technical knowledge and acting as a referral point.

Desirable:

• Experience of managing and handling referrals from Delegated Authorities.
• Experience of working with domestic and commercial Insurance claims, involving decision making.
• Previous phone and written based customer service experience.
• Insurance Qualifications (Cert CII / Cert CILA)

What We Offer

The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

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