Claims Team Manager

Red-Recruitment; Bristol; On-site; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Permanent contract

Location: Bristol

Travel to London

Generous annual leave

Supportive team environment

Job summary

Red-Recruitment is working with a Bristol-based international law firm to recruit a Claims Team Manager for Bristol City Centre. The role oversees a team of Claims Handlers and provides coaching, regulatory compliance, and process improvement across claims operations.

The ideal candidate will have 10–15 years in claims, demonstrable line management experience, and a client-focused approach, with a view to maintaining high service levels and strong insurer relationships.

Qualifications

• Minimum 10–15 years in claims with technical expertise.
• Proven line management or team leadership experience.
• Strong experience with insurer clients and building relationships.
• Understanding of claims processes, policies and procedures.

Responsibilities

• Lead and manage a team of Claims Handlers, Senior and Technical Claims Handlers.
• Manage workload, resources and capacity across the team.
• Act as key contact for insurer clients and manage client relationships.
• Ensure compliance with SLAs, KPIs and Delegated Authority arrangements.
• Oversee MI quality, reporting and case management standards.
• Deliver coaching, training and technical support to the team.
• Conduct audits and ensure quality assurance standards are met.
• Identify trends, manage risk and escalate issues where appropriate.
• Prepare and chair stakeholder meetings.
• Drive continuous improvement across processes and service delivery.

Skills

Leadership

Claims knowledge

Client relationships

Process improvement

Time management

Job description

Claims Team Manager (RP26HT02) Bristol City Centre, Bristol, England

Claims TeamManager

Are you an experienced claims professional with strong leadership skills looking for a new opportunity?

Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients.

They are looking for motivated, hard-working and experienced individuals to join them as aClaims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity.

Benefits and Package for aClaims Team Manager:

• Hours: 35 hours per week, 9.30am - 5.30pm
• Contract Type: Permanent
• Location: Bristol City Centre, with occasional travel to the London office
• Supportive and encouraging team
• Working for a large and highly respected firm
• Generous annual leave allowance

Key Responsibilities of aClaims Team Manager:

• Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers
• Managing workload, resources and capacity across the team
• Acting as a key contact for insurer clients and managing client relationships
• Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements
• Overseeing MI quality, reporting and case management standards
• Delivering coaching, training and technical support to the team
• Conducting audits and ensuring quality assurance standards are met
• Identifying trends, managing risk and escalating issues where appropriate
• Preparing and chairing stakeholder meetings
• Driving continuous improvement across processes and service delivery

Key Skills and Experience of aClaims Team Manager:

• Minimum of 10, ideally 15 years of experience in claims with technical expertise
• Proven line management or team leadership experience
• Strong experience working with insurer clients and building strong relationships
• Strong understanding of claims processes, policies and procedures
• Commercial, proactive and client-focused approach
• Ability to manage performance, deadlines and competing priorities
• Experience improving processes and driving operational efficiency
• Commitment to collaborative and inclusive team culture