Claims Specialist | London, UK

Hannover Re; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Specialist to assess complex Life and Disability claims. The role involves decision-making, client interaction, and enhancing the employer brand through various initiatives. The ideal candidate will possess a CII Claims Diploma and have experience in claims, with strong communication and negotiation skills.

Benefits

Structured onboarding

Benefits superior to collective agreement

Modern offers for personal development

Health management

Work-life balance

Qualifications

• Experience in Claims in a similar role.
• Proven knowledge of Life and Critical Illness products.
• Income protection claims experience desirable.

Responsibilities

• Responsible for life, critical illness and income protection claims decisions.
• Participate in HRUK's external visibility programme.
• Provide technical expertise during protection business tenders.

Skills

Communication

Negotiation

Customer Service

Attention to Detail

Education

CII Claims Diploma

Job description

The Role:

The focus of this position is to assess a wide variety of complex Life and Disability claims as well as participating in client meetings and claims audits, as required.

Duties & Responsibilities:

• Responsible for life, critical illness and income protection claims decisions within agreed limits.
• Continually validating claim procedures and practices so that appropriate risk decisions are made.
• Full participation in HRUK's external visibility programme including attending client meetings, seminars and industry events and reporting back accordingly.
• Enhancing the Hannover Re employer brand through speaking opportunities and producing industry relevant articles.
• Taking part in the HRUK Claims audit programme producing reports and recommendations as required.
• Providing technical expertise to HRUK's Business Development team during protection business tenders and other in-house initiatives.
• Continually identifying opportunities to improve both internal and client companies' processes and philosophies.

About You:

Qualifications Required:
• CII Claims Diploma.

Experience:

• Experience in Claims in a similar role.
• Proven working and in-depth knowledge of Life and Critical Illness products.
• Income protection claims experience desirable.
• Knowledge of the UK protection market, products, claims practices.
• Knowledge of the relevant codes of practice and legislation.

Skills:

• Excellent written and verbal communication skills.
• Ability to work both independently under own initiative and as part of a team.
• Ability to deliver excellent customer service.
• Excellent client relationship management skills.
• Excellent attention to detail and accuracy.

Person Specification:

Communicating and Influencing

Excellent negotiation skills and demonstrated capacity to influence decisions and manage relationships with key stakeholders both in HRUK (Senior Management team) and across the Group. Adapts communication style depending on audience.

Problem solving

Ability to break down complex issues and identify trends, patterns, and interdependencies. Pragmatic approach to assessing risks when developing solutions.

Delivery and Accountability

Accountable for individual and team deliveries to support the overall company objectives. Creates an environment where challenge is expected and encouraged and holds individuals accountable for same. Efficient and responsive ensuring deadlines are met.

Innovation and Continuous Improvement

Creates an environment where new ideas and solutions are encouraged. Continuously strives for process improvement.

Developing Capability and Knowledge Sharing

Actively develops and enables the team acting as a role model.

Customer Focus

Develops a deep understanding of the complexities of the business in order to implement ideas and technical expertise. Ensures that customer feedback is actioned, and customer satisfaction maintained.

Team Player

Focuses on building and maintaining a positive team culture and developing cross-functional relationships. Embraces diversity of thought, ideas, and skills to engage the team and deliver objectives.

What We Offer

Atmosphere : You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual esteem and a readiness to help.
Benefits : Structured onboarding, benefits superior to those of the collective agreement as well as modern offers for personal development, health management and work-life balance are just some of our benefits.
Prospects : You contribute your specialist and methodological expertise and we offer you fresh input and the opportunity to further develop your potential - including room to come up with innovative ideas and act on them!

Apply simply and securely by clicking on the "apply now" button.

You can find out more about our working environment, your entry options and development opportunities at www.hannover-re.com/en/career.

Boost your career

Find thousands of job opportunities by signing up to eFinancialCareers today.