Pet Claims & Customer Care Advisor

www.topfinancialjobs.co.uk - Jobboard; Teignbridge, Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Pet Claims & Customer Care Advisor, where your customer service skills will shine! This role involves assisting customers with their pet insurance claims and working closely with the pet assessment team. Enjoy a collaborative and fun work environment that prioritizes your development and well-being. With flexible working options and a competitive benefits package, this is an exciting opportunity to advance your career in a supportive setting. If you're passionate about delivering exceptional service and making a difference, we want to hear from you!

Benefits

Competitive salary and benefits package

Flexible working and holiday options

Pension

Enhanced parental leave

Life insurance

Discounts on technology, travel, and leisure

Learning and development opportunities

Volunteering and charity support days

Qualifications

• Experience in providing excellent customer service.
• Ability to empathize with customers in high-pressure situations.

Responsibilities

• Assist customers with pet insurance claims efficiently.
• Request information from veterinary practices and policyholders.

Skills

Customer Service Skills

Computer Skills

Written Communication

Attention to Detail

Ability to Work Under Pressure

Job description

Pet Claims & Customer Care Advisor

We have an exciting opportunity for a Pet Claims & Customer Care Advisor to join our team who will provide an efficient and professional service to assist our customers when making a pet insurance claim and assist the pet assessment team in requesting information from both veterinary practices and policyholders.

The successful candidate will come from a background of providing the very best customer service with the ability to empathise with customers in high pressure situations.

At Jigsaw, part of the PIB Group we work hard to ensure our culture is collaborative, social, energetic and fun, providing the best possible environment for creativity and enjoyment when working from the office. Investing in the development of our people and their wellbeing is of the utmost importance to us, we want to support you and help you achieve your career aspirations.

Our Pet Claims Advisors work 37.5 hours a week on a rotational basis between 8am and 6pm Monday to Friday.

Experience:

• Excellent Customer Service skills
• Good computer skills
• Good written communication and letter writing skills
• Able to work under pressure
• Good attention to detail

Why Join Us?

• Competitive salary and benefits package
• Flexible working and holiday options
• Pension, enhanced parental leave, and life insurance
• Discounts on technology, travel, and leisure
• Learning and development opportunities
• Volunteering and charity support days

Join a company that values innovation, growth, and its people. Apply now to take the next step in your career.

REF-(Apply online only)