Claims Specialist (80-100% working degree)

Crossell; Folkestone; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated individual to join their UK & Ireland Operations team in Folkestone. This role focuses on claims operations, requiring strong analytical skills and the ability to collaborate effectively with various stakeholders. You will be responsible for processing claims transactions, ensuring data accuracy, and maintaining relationships with brokers and clients. This position offers a dynamic work environment where your contributions will help enhance resilience in the face of global risks. If you thrive in a fast-paced setting and are eager to make a difference, this could be your next career move.

Qualifications

• Experience in claims processing and analysis is advantageous.
• Strong ability to work in a multicultural team environment.

Responsibilities

• Review and process claims transactions across various lines of business.
• Collaborate with claims managers on assigned portfolios.
• Ensure data accuracy and timely execution of KPIs.

Skills

Problem-solving

Communication Skills

Agility

Critical Thinking

Data Analysis

Education

Experience in (re)insurance or financial sectors

Understanding of reinsurance treaties

Job description

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We’re excited to offer a unique opportunity to join our UK & Ireland Operations team based in Folkestone. If you are an agile, motivated, and self-driven individual, this could be the perfect next step in your career.

About the Role

Claims Operations is part of the global Operations function, which handles the in-force reinsurance business end to end.

Key responsibilities

• Independent review, analysis, and processing of claims transactions across various lines of business
• Close collaboration with claims managers on assigned portfolios and transactions requiring escalations
• Ensure data accuracy and consistency across internal systems
• Perform root cause analysis and resolve identified issues collaboratively across Operations teams and other business functions, also support requirements of internal stakeholders as required
• Ensure timely execution of KPIs, service level agreements, and turnaround times
• Develop and maintain broker and client relationships within your portfolio
• Complete various projects as assigned (local, cross-locational, regional, or global)

Occasional travel to Swiss Re locations or local clients/brokers might be required.

About the Team

UK Claims Operations is passionate about making the world a more resilient place and protecting the world's risks. We aspire to provide our clients with fast, easy, and effective ways of conducting business.

About You

You bring a commercial mindset and a self-motivated attitude, paired with high flexibility and agility in thought and behavior.
You demonstrate strong problem-solving abilities and proactive critical thinking skills, enabling you to navigate complex tasks confidently.

• Solid professional experience, preferably in (re)insurance or financial sectors is advantageous
• Understanding of reinsurance treaties, certificates, and technical clauses is a plus
• Ability to handle multiple activities, meet deadlines, and prioritize workload
• Excellent written and verbal communication skills
• Ability to work effectively in a virtual, remote, international, and multicultural team environment

If this describes you, we look forward to your application!

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About Swiss Re

Swiss Re is one of the world’s leading providers of reinsurance, insurance, and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage risks from natural catastrophes and climate change to cybercrime. Covering Property & Casualty and Life & Health, we leverage experience, creativity, and expertise to create solutions for our clients. Over 14,000 employees worldwide contribute to our success.

Our culture emphasizes inclusion, encouraging diverse perspectives and innovative thinking. We foster a workplace where everyone has equal opportunities to thrive and develop professionally, regardless of age, gender, race, ethnicity, gender identity, sexual orientation, physical or mental ability, or other characteristics. In our inclusive and flexible environment, everyone can bring their authentic selves and passion for sustainability.

If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for positions matching your skills and experience.