Claims Specialist

JR United Kingdom; Crawley; Remote; GBP 30,000 - 40,000; Full time

Job summary

Join a forward-thinking InsurTech as a German-Speaking Pet Claims Handler, where you'll manage the lifecycle of pet insurance claims. This fully remote role supports customers during emotional moments, requiring strong communication skills, empathy, and a keen eye for detail. You’ll have the chance to work closely with a pioneering team reshaping the insurance industry while enjoying a competitive compensation package and remote-first setup.

Benefits

28 days annual leave

Option to work 30 days abroad each year

Generous, transparent compensation and equity

Private health insurance

Regular team offsites

Qualifications

• Experience in pet, property, warranty, or gadget claims is relevant.
• Confidence interpreting policy wordings.
• Desire to grow with a scaling business.

Responsibilities

• Manage a portfolio of pet insurance claims from notification to resolution.
• Liaise with customers in German and English.
• Deliver consistent outcomes aligned with SLAs.

Skills

Fluent German speaker

Strong English communication skills

Attention to detail

Empathy

Resilience

Education

2+ years of experience handling insurance claims

Job description

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German-Speaking Pet Claims Handler (Remote – UK or Ireland)

Fully Remote

Retained exclusively by DATAHEAD on behalf of a global InsurTech

We’ve been exclusively retained to recruit for one of the world’s most ambitious and fast-scaling InsurTechs - one that’s quietly reshaping how insurance claims are processed, from start to finish.

Backed by Y Combinator and trusted by some of the world’s largest insurance carriers, this company is on a mission to turn every insurance claim into a fair and positive experience. Their founding team built an insurance company from the ground up and now they’re combining real-world experience with advanced AI to solve the inefficiencies most insurers can’t touch.

This is a rare opportunity to join a high-calibre, forward-thinking team where you’ll be instrumental in delivering seamless, compassionate experiences for customers making pet insurance claims - with a particular focus on supporting German-speaking customers.

The Role

You’ll be part of a growing, remote-first claims team that blends strong customer empathy with a deep understanding of policy and process. You’ll manage the end-to-end lifecycle of pet claims, helping customers through emotionally charged moments with clarity and care—while making sound, policy-driven decisions.

Key responsibilities:

• Manage a portfolio of pet insurance claims from first notification to final resolution
• Liaise with customers and third parties in both German and English, ensuring a smooth, supportive experience
• Apply policy coverage accurately and fairly
• Deliver consistent, high-quality outcomes in line with SLAs
• Contribute to a culture of continuous improvement, collaboration, and shared ownership

What We’re Looking For

• Fluent German speaker with strong English communication skills (written & verbal)
• 2+ years of experience handling insurance claims (pet, property, warranty, gadget or similar)
• Confidence interpreting policy wordings and making indemnity decisions
• Strong attention to detail, with a customer-first mindset
• Empathy and resilience when dealing with sensitive or emotional cases
• Desire to grow with a scaling business and adapt as we do

What’s on Offer

• Remote-first setup (UK or Ireland)
• 28 days annual leave + option to work 30 days abroad each year
• Generous, transparent compensation and equity
• Private health insurance
• Regular team offsites
• The chance to work side-by-side with proven founders in a hyper-growth, YC-backed InsurTech

This role is exclusive to DATAHEAD

We’re proud to be the chosen partner for this build-out. If you’re passionate about pet insurance and want to be part of something transformational, we’d love to hear from you.