Claims Specialist

JR United Kingdom; Wolverhampton; Remote; GBP 29,000 - 38,000; Full time

Job summary

A leading InsurTech is seeking a German-Speaking Pet Claims Handler to join their remote claims team. You will manage the complete lifecycle of pet insurance claims, ensuring customers receive support in emotionally charged moments. This role offers the chance to work in a rapidly growing company that values empathy and continuous improvement.

Benefits

28 days annual leave + option to work 30 days abroad

Generous, transparent compensation and equity

Private health insurance

Regular team offsites

Qualifications

• Fluent German speaker with strong English communication skills.
• 2+ years experience handling insurance claims.
• Strong attention to detail with a customer-first mindset.

Responsibilities

• Manage a portfolio of pet insurance claims from first notification to final resolution.
• Liaise with customers in both German and English.
• Apply policy coverage accurately and fairly.

Skills

Customer empathy

Policy interpretation

Attention to detail

Job description

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German-Speaking Pet Claims Handler (Remote – UK or Ireland)

Fully Remote

Retained exclusively by DATAHEAD on behalf of a global InsurTech

We’ve been exclusively retained to recruit for one of the world’s most ambitious and fast-scaling InsurTechs - one that’s quietly reshaping how insurance claims are processed, from start to finish.

Backed by Y Combinator and trusted by some of the world’s largest insurance carriers, this company is on a mission to turn every insurance claim into a fair and positive experience. Their founding team built an insurance company from the ground up and now they’re combining real-world experience with advanced AI to solve the inefficiencies most insurers can’t touch.

This is a rare opportunity to join a high-calibre, forward-thinking team where you’ll be instrumental in delivering seamless, compassionate experiences for customers making pet insurance claims - with a particular focus on supporting German-speaking customers.

The Role

You’ll be part of a growing, remote-first claims team that blends strong customer empathy with a deep understanding of policy and process. You’ll manage the end-to-end lifecycle of pet claims, helping customers through emotionally charged moments with clarity and care—while making sound, policy-driven decisions.

Key responsibilities:

• Manage a portfolio of pet insurance claims from first notification to final resolution
• Liaise with customers and third parties in both German and English, ensuring a smooth, supportive experience
• Apply policy coverage accurately and fairly
• Deliver consistent, high-quality outcomes in line with SLAs
• Contribute to a culture of continuous improvement, collaboration, and shared ownership

What We’re Looking For

• Fluent German speaker with strong English communication skills (written & verbal)
• 2+ years of experience handling insurance claims (pet, property, warranty, gadget or similar)
• Confidence interpreting policy wordings and making indemnity decisions
• Strong attention to detail, with a customer-first mindset
• Empathy and resilience when dealing with sensitive or emotional cases
• Desire to grow with a scaling business and adapt as we do

What’s on Offer

• Remote-first setup (UK or Ireland)
• 28 days annual leave + option to work 30 days abroad each year
• Generous, transparent compensation and equity
• Private health insurance
• Regular team offsites
• The chance to work side-by-side with proven founders in a hyper-growth, YC-backed InsurTech

This role is exclusive to DATAHEAD

We’re proud to be the chosen partner for this build-out. If you’re passionate about pet insurance and want to be part of something transformational, we’d love to hear from you.