Claims Specialist

AXIS Capital; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading global provider of specialty lines insurance is looking for a Claims Specialist in London. The role involves adjusting property claims, managing client relations, and mentoring junior staff. Ideal candidates have experience in the London Market and strong communication skills. The position offers a competitive benefits package and a hybrid work model, requiring three days in the office per week.

Benefits

Comprehensive medical plans

Health and wellness programs

Retirement plans

Tuition reimbursement

Paid annual leave

Qualifications

• Experience in delegated/binder property market preferred.
• Ability to manage client and third-party relationships.
• Experience in making disciplined decisions under pressure.

Responsibilities

• Adjust various types of property claims.
• Manage third-party service providers effectively.
• Handle Company Market and Lloyd’s Syndicate claims.

Skills

Understanding of the London Market

Working claims experience

Building relationships

Communicating technical concepts

Disciplined decision-making

Team player mentality

Education

Degree or professional qualification of diploma level or above

Tools

Knowledge of ECF2 and London market systems

Docosoft

Job description

This is your opportunity to join AXIS Capital – a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join a team that is among the best in the industry.

At AXIS, we believe that we are only as strong as our people. We strive to create an inclusive and welcoming culture where employees of all backgrounds and from all walks of life feel comfortable and empowered to be themselves. This means that we bring our whole selves to work.

All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin or ancestry, citizenship, physical or mental disability, age, marital status, civil union status, family or parental status, or any other characteristic protected by law. Accommodation is available upon request for candidates taking part in the selection process.

Job Description: Claims Specialist, Delegated Property

How does this role contribute to our collective success?

This role is an opportunity to join a leading delegated property insurer in a claims handling capacity. As a claims specialist, the successful applicant will be a key member of the team not only handling complex property claims, in a lead and agreement party capacity, but also mentoring the more junior members of the team, as well as building and developing relationships with key clients and stakeholders, internally and externally to continue to strengthen AXIS’ lead role in the marketplace.

What will you do in this role?

• Be primarily responsible for adjusting all types of property claims, in accordance with the claims handling guidelines and reporting to the Claims Leads.
• Appoint and manage third party service providers, external legal advisors and other experts to ensure a premier claims service is delivered.
• Work closely with clients and brokers and to develop strong working relationships.
• Handle Company Market and Lloyd’s Syndicate claims.
• Assist and oversee complex cases with more junior colleagues.
• The candidate will have working knowledge of handling complex first and third-party claims, including reserving evaluation and coverage analysis.
• Liaise with underwriters on wording/policy issues, expert panels and provide claims info and attend client meetings as appropriate.
• Liaise with other internal stakeholders, including Risk Management and Actuarial teams to ensure consistent information and knowledge sharing.
• Liaise with Ceded Reinsurance team to assist with the reinsurance recoveries and address queries from reinsurers.
• Accurately record and manage claims files manually and via central services.
• You may also be required to take on additional duties, responsibilities and activities appropriate to the nature of this role.

About You:

• We encourage you to bring your own experience and expertise to the table, so while there are some qualifications and experiences, we need you to have, we are open to discussing how your individual knowledge might lend itself to fulfilling this role and help us achieve our goals.

What you need to have:

• An understanding of the London Market in the relevant classes of business.
• Working claims experience in the insurance industry, ideally with delegated / binder property market knowledge.
• Ability to build and develop strong relationships with clients and third parties.
• Ability to communicate technical concepts to a non-technical audience at all levels.
• Ability to make disciplined decisions based on information provided, with a focus on driving results.
• A team player mentality with the ability to motivate yourself and others.

What we prefer you to have:

• Ideally will have worked in a syndicate or company or at a broker within claims and gained practical experience in the marketplace to independently perform the above duties and responsibilities.
• Knowledge of ECF2 and London market systems preferable, including Docosoft.
• Degree or professional qualification of diploma level or above (CII or equivalent)
• A general interest in delegated binder business as a whole and a desire to widen technical knowledge and experience.

Role Factors:

In this role, you will typically be required to be in the office 3 days per week.

What we offer:

You will be eligible for a comprehensive and competitive benefits package which includes medical plans for you and your family, health and wellness programs, retirement plans, tuition reimbursement, paid annual leave, and much more.