Claims Resolution & Customer Care Specialist

HR GO Recruitment; Ashford; Hybride; GBP 32 000 - 34 000; Plein temps

Résumé du poste

HRGO Recruitment is exclusively supporting our Ashford-based client in their search for a Claims Coordinator. You will act as the primary contact for investigating issues, coordinating with internal teams, and ensuring customers receive timely updates and resolutions.

The role requires strong administrative skills, experience with SAP and CRM, and the ability to manage multiple priorities while delivering high levels of customer satisfaction.

Qualifications

• Experience in customer service, claims and complaints administration or related roles.
• Strong administrative and organisational skills.
• Experience using CRM systems.
• SAP experience desired.
• Excellent attention to detail and record-keeping.

Responsabilités

• Process claims accurately and within agreed timelines, ensuring compliance with company procedures.
• Coordinate product returns and collections, liaising with logistics, warehouse and customers to arrange timely pickups and replacements.
• Deliver high levels of customer satisfaction through clear communication, prompt resolution and proactive follow-up.
• Maintain accurate and up to date records in SAP and CRM systems, ensuring all claim details, actions and outcomes are logged.
• Produce timely reports on claim volumes, trends, KPIs and exceptions for management review.
• Escalate complex or high value issues to appropriate stakeholders and support continuous improvement initiatives.

Connaissances

Customer service

Claims administration

Communication skills

Attention to detail

Multitasking

Outils

SAP

CRM

Description du poste

HRGO Recruitment is exclusively supporting our Ashford-based client in their search for a Claims Coordinator. You will act as the primary contact for investigating issues, coordinating with internal teams, and ensuring customers receive timely updates and resolutions.

The role requires strong administrative skills, experience with SAP and CRM, and the ability to manage multiple priorities while delivering high levels of customer satisfaction.