Claims Process Specialist

Aon Hewitt; Chelmsford; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Claims Process Specialist to join their team. This exciting role involves overseeing the claims process, collaborating with international repair centers, and providing vital recommendations to enhance operations. The position offers a unique opportunity to work remotely with Ukrainian clients while being based initially in Vilnius, Lithuania. The company is committed to supporting your professional development and ensuring a diverse and inclusive work environment. If you're ready to make a difference and grow your career, this graduate programme could be the perfect fit for you.

Benefits

Comprehensive benefits package

Diversity and inclusion initiatives

Professional development support

Agile work environment

Qualifications

• Proven experience in claims process management or willingness to gain such.
• Strong organizational and supervisory skills required.

Responsibilities

• Ensure smooth operation and control of the claims process.
• Oversee daily work of claims teams and collaborate with repair centers.

Skills

Claims process management

Organizational skills

Supervisory skills

Communication skills

Collaboration abilities

KPI monitoring

Education

Undergraduate in Finance

Undergraduate in Management

Undergraduate in Economics

Undergraduate in Insurance

Undergraduate in Engineering

Undergraduate in Banking

Job description

Ukraine Graduate Programme - Claims Process Specialist

We are seeking a dedicated Claims Process Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation, supervision, and control of the claims process. This role involves daily oversight of the claims teams in different locations, as well as collaboration with repair centres in Lithuania, Latvia, Nordics and other European countries.

The Claims Process Specialist will monitor and control KPIs, update and adjust processes, and provide recommendations and consultations to the Underwriter/Product team regarding terms and conditions and the sales process from the claims administration perspective.

This full-time role will be initially based in our Vilnius, Lithuania offices, working remotely with our Ukrainian clients.

About Aon

Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

Responsibilities

1. Ensure the smooth operation, supervision, and control of the claims process.
2. Oversee the daily work of the claims teams.
3. Collaborate with repair centres in Lithuania, Latvia, Nordic countries and other European countries, monitoring their KPIs, updating, and adjusting processes as needed.
4. Formulate needs and provide consultations to the IT department for tool improvements from the claims administration perspective.
5. Test changes in IT tools and provide feedback.
6. Provide recommendations and consultations to the Underwriter/Product team regarding terms and conditions and the sales process from the claims administration perspective.

Skills and experience that will lead to success

• Proven experience in claims process management or willingness to gain such.
• Strong organizational and supervisory skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively with cross-functional teams.
• Proficiency in monitoring and controlling KPIs.

Candidate profile

• Preference for undergraduates in Finance, Management, Economics, Insurance, Engineering and/or Banking subject areas, but we will consider students of any subject area.
• Final year students or recent graduates preferred.
• Fluent/Native in Ukrainian and understanding of Ukrainian culture
• Business English – ideally C1 (‘Proficient User’) Level of CEFR.
• Working knowledge of Lithuanian.
• Ability to be initially based in Vilnius, Lithuania, and, when safe to do so, in our Kyiv office in Ukraine.
• Applications from displaced Ukrainian nationals are welcomed.

Your career beyond your Graduate programme

Even after you’ve completed the formal programme, we will continue to support technical and business skills training. To aid your professional development you’ll receive regular performance feedback and work with your line manager towards promotions, enabling you to continue to progress.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Next Steps

If you are interested in this graduate programme please click Apply.

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