Process Specialist, CT, Control Tower, Control Tower

Amazon; Hemel Hempstead; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Process Specialist, where you'll play a vital role in managing transportation operations across Europe. This dynamic position involves analyzing data trends, creating capacity plans, and ensuring smooth operations within a fast-paced environment. You'll collaborate with various teams to drive customer experience and business continuity while utilizing your analytical skills and technical expertise. If you're passionate about logistics and data analysis, this is your chance to contribute to a leading organization that values innovation and inclusivity.

Qualifications

• Bachelor's degree in a quantitative field is required.
• Experience with data analysis and reporting tools is preferred.

Responsibilities

• Analyze data trends to inform capacity planning and decision-making.
• Report and analyze data using various tools and databases.
• Communicate effectively with stakeholders and external customers.

Skills

Analytical Skills

Data Analysis

Communication Skills

Problem Solving

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Access

Job description

Process Specialist, CT, Control Tower

Network Flow Control Tower:
At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Network Flow CT is the central control center for Transportation Execution across Amazon's European Transportation Middle Mile network, supporting both domestic and inter-country transportation movements for European geographies. Control Tower Team is the central owner to manage the sort center capacities in ATROPS and operates with a vision to provide uninterrupted sort center flows by managing the virtual capacities, tracking inbound flows and reacting to network disruptions that impact the Sort Center Flow. CT team plays a critical role in ensuring the smooth functioning of Amazon's European transportation network and thereby has direct impact on Amazon's ability to serve customers on time.

Purview of a Process Specialist
Process Operations Specialist works across the EU in a cross-functional environment with Sort Centers, Forecasting, Supply Chain, FCs, to determine future demand for Sort Centers Capacity and translates the aforementioned into accurate capacity plans. S/he also maintains and reports up to date and accurate statistics, management reports and analysis. S/he also facilitates the flow of information between different stakeholders and resolves any potential issues that impact customer experience and business continuity. Process Operations Specialist also provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in both written and oral forms.

Key job responsibilities
Responsibilities include, but are not limited to:

1. Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
2. Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis.
3. Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus – this ability will be developed over time for a candidate who is fundamentally strong analytically.
4. Develop and understand performance metrics to assist with driving business results.
5. Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
6. Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by flow execution.
7. Communicate with external customers.
8. Provide real-time customer experience by working in a 24x7 operating environment.

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

PREFERRED QUALIFICATIONS

- Experience with SQL

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.