Claims Performance Manager

AXA UK; Royal Tunbridge Wells; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

AXA UK is looking for a Claims Performance Manager to enhance operational efficiency and customer satisfaction. The role involves managing claims strategy, reporting, and team development to ensure high-quality healthcare services. Candidates should have experience in insurance or healthcare, with strong strategic thinking skills and a focus on relationship management.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life Assurance (up to 10 x annual salary)

Private health cover

28 days annual leave plus Bank Holidays

Opportunity to buy or sell extra leave

Wellbeing services & resources

AXA employee discounts

Qualifications

• Previous experience in insurance, financial services or healthcare.
• Understanding of claims processes and systems.
• Knowledge in the healthcare sector is advantageous.

Responsibilities

• Support claims performance strategy and reporting for AXA Health.
• Manage claims cost management initiatives and trends.
• Coach team members to enhance engagement and performance.

Skills

Effective relationship skills

Strategic thinking

Decision-making skills

Job description

Description

We have an opportunity for a Claims Performance Manger to join our team here at AXA Health. You'll play a key role in driving cost management initiatives that not only streamlines our claims processes but also elevates the quality of healthcare services and overall customer experience. If you have a for passion for enhancing operational efficiency and customer satisfaction, we'd love to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you'll be doing:

• Support the Head of Claims Performance and analytical team in the performance of the claims cost management strategy across business functions.
• Manage claims performance reporting for AXA Health through spotting trends, risks and opportunities to become more data driven, helping with system improvements and collaborating with colleagues to build better insight tools for the future.
• Work as part of the leadership team to deliver and expand our claims reduction programme.
• Coach team members and support engagement across the department to create a sense of ownership and empowerment, helping everyone perform to their best ability.
• Create a personal plan for continued learning and development to position yourself as a claims and healthcare subject matter expert.
• Support regulatory compliance of Care and Claims Transformation initiatives, referring any concerns to risk management and Head of Claims Performance.
• Provide indirect management across multiple areas, ensuring collaboration and alignment with department goals whilst supporting team performance and development.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

• Previous experience in an insurance, financial services or a healthcare background essential.
• Understanding of Claims processes and systems desirable.
• Knowledge/experience in the healthcare sector advantageous.
• Relevant experience in managing and input to large multi-disciplined programmes, with a focus on of delivering cost improvements.
• Effective relationship and communication skills, both written and verbal.
• Business subject matter expert with a strong desire to broaden expertise across the wider healthcare sector.
• Strong strategic thinking and decision-making skills.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [e-mail].

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Who we are:

At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.