Claims Performance Coordinator

AXA UK; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurer in the Lloyd's of London market, Canopius is seeking an enthusiastic claims professional to enhance the performance of delegated claims administrators. This role requires collaboration with claims teams globally while focusing on delivering excellence in claims management and maintaining strong internal to external relationships.

Qualifications

• Experience with delegated business as claims adjusters or operational staff is essential.
• Candidates should demonstrate high-quality service orientation and commitment to professional development.

Responsibilities

• Review DCA performance documentation and ensure timely resolution.
• Identify material risks and escalate customer detriment issues.
• Develop performance reporting tools to monitor top-performing DCAs.

Skills

Customer focus

Data review

Effective communication

Self-motivated

Proficiency in data analysis

Tools

PowerPoint

Excel

Job description

Role:

Canopius is a global specialty lines (re)insurer and a leading insurer in the Lloyd's of London market, with offices in the UK, US, Singapore, Australia, and Bermuda.

We are seeking an enthusiastic claims professional to enhance the performance of our delegated claims administrators (DCAs) and ensure they meet contractual obligations. The role involves benchmarking DCAs to work with those committed to delivering Canopius's claims vision and values. You will collaborate with claims colleagues worldwide and various stakeholders, including teams in Conduct, Risk, Underwriting, Complaints, Procurement, Legal, and Delegated Authority Management.

We seek an individual motivated to deliver excellence in delegated claims, with a diverse range of tasks in a highly collaborative team committed to our Claims Vision.

Key Responsibilities:

1. Review DCA performance MI and supporting documentation, track findings, and ensure timely resolution.
2. Address gaps in DCA performance MI, implementing risk mitigation plans.
3. Identify and escalate material risks causing customer detriment or regulatory/reputation harm.
4. Maintain strong relationships with claims colleagues and stakeholders to understand risks and challenges.
5. Assist in onboarding new DCAs, ensuring clarity on policies and expectations.
6. Collaborate with Procurement and Claims Operations to report DCA fees, including developing a fee guide per class and territory.
7. Drive collaboration on appointing Canopius experts within contractual documents.
8. Work with Product teams to identify claims performance metrics for management and monitoring.
9. Develop performance reporting tools to identify top-performing DCAs by class and territory.
10. Stay informed on market DCA developments and trends.
11. Manage DCAs in run-off, minimizing associated risks.
12. Contribute to DCA-related projects and transformational initiatives.
13. Coordinate with Delegated Authority Management to review and update contracts and execute audit plans.
14. Develop relationships with internal and external market contacts aligned with our claims vision.
15. Produce claims data to support FCA value measures and product reviews.
16. Provide monthly reports and insights for various internal forums and leadership teams.
17. Support Operations in managing internal and external stakeholder queries.

Candidates should have experience with delegated business, either as claims adjusters or operational staff.

Key personal skills include:

• Customer focus and commitment to high-quality service.
• Data review and action plan development skills.
• Leading by example, embodying Canopius's Claims Vision and values.
• Effective communication—open, honest, warm, respectful.
• Positive, enthusiastic, confident attitude.
• Willingness to pursue professional development.
• Self-motivated, proactive, driven.
• Proficiency in PowerPoint, Excel, and data analysis.