Claims Operations Manager - UK

TN United Kingdom; Glasgow; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking organization where you can lead operations in a dynamic claims environment. This role offers the chance to collaborate with senior leadership and drive operational improvements while working in a hybrid setting. You will engage with key stakeholders to enhance efficiency and compliance, making a significant impact on the organization. With a commitment to inclusivity and employee wellbeing, this company provides a supportive atmosphere that encourages personal and professional growth. If you are an enthusiastic team player with a passion for change management, this opportunity is perfect for you.

Benefits

Global Wellbeing Days

Flexible Working Solutions

Comprehensive Benefits Package

Qualifications

• Experience in claims-based operations and change management.
• Ability to manage key stakeholders and improve operational efficiency.

Responsibilities

• Lead operations and collaborate with Senior Leadership.
• Manage audit actions and deliver change projects.

Skills

Analytical Skills

Interpersonal Skills

Change Management

Data Configuration

Insurance Industry Knowledge

Tools

PowerPoint

Excel

Job description

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Would you like to join a highly-respected UK Claims operation in a leading role? Can you bring a wealth of claims-based operations experience, including the ability to bring varied data sets to life?

If so, we'd love to hear from you regarding this important role that supports one of our key business areas, where you will lead operations and enable improvements in close collaboration with Senior Leadership.

Our UK Claims team operates on a hybrid basis, offering flexibility to work both virtually and from a regional office.

Aon is in the business of better decisions.

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assisting in the monthly operational governance process and producing output suitable for inclusion.
• Escalation, tracking, and completion of actions raised in audit and assurance work.
• Delivery of successful operational and business-related change projects as needed.
• Working collaboratively with colleagues to deliver company initiatives.
• Assisting with change management and operational improvements.
• Identifying and implementing key change projects that improve operational efficiency or regulatory adherence, including project management and other ad-hoc support as required.
• Working in accordance with the Aon UK Limited Risk Management Framework and ensuring compliance with policies, including participation in risk management and mandatory training, to protect the business interests and reputation of the Group.
• Managing key stakeholders and developing relationships with business colleagues.

How this opportunity is different

This is an exciting opportunity to work in a market that serves our clients and collaborates within the Aon business. You will be working with key stakeholders.

Skills and experience that will lead to success

• Enthusiastic team player
• Excellent analytical, numerical, and information-gathering skills
• Strong interpersonal skills, including well-developed influencing abilities
• Understanding of the insurance industry, particularly claims, would be an advantage
• Strong track record in change management and operational improvement or process re-engineering
• Flexibility of thought, allowing plans to be adjusted as performance dictates
• Proficient in PowerPoint, Excel, and data configuration, with the ability to utilise data to support recommendations and inspire change

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year to focus on self-care. We offer various working style solutions, emphasizing flexibility beyond just the place of work—what we call Smart Working!