Claims Operations Manager

Sanderson King; Manchester; Hybrid; GBP 68,000 - 80,000; Full time

Job summary

A leading UK insurance business is seeking an experienced UK Commercial Claims Operations Manager to drive operational excellence in their claims function. This senior role involves overseeing a multi-disciplinary team, managing workflow and compliance, and partnering with stakeholders to enhance service delivery. Candidates should possess strong leadership skills, a proven ability to implement operational improvements, and solid data reporting experience. This position offers up to £80,000 salary plus bonus in a hybrid role based in Manchester or Leeds.

Benefits

Bonus

Benefits

Qualifications

• Strong experience in commercial / general insurance claims operations.
• Proven people leadership and team development capability.
• Track record of driving operational change, efficiency, and process improvement.
• Solid MI / data reporting skills with a metrics-driven approach.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead and develop a high-performing claims operations team.
• Oversee claims administration and workflow management.
• Drive operational performance and process improvement.
• Manage delegated authority oversight and compliance.
• Implement audit programmes for enhancing customer experience.
• Partner with senior leadership on operational strategy.

Skills

Commercial insurance claims operations

People leadership

Operational change

MI / data reporting

Stakeholder management

Job description

UK Commercial Claims Operations Manager – Leading Insurance Group

Location: Leeds or Manchester (hybrid)

Salary: Up to ~£80,000 + bonus + benefits

Confidential Search

A leading UK insurance business is seeking a UK Commercial Claims Operations Manager to drive operational excellence and elevate its commercial claims function. This is a senior role reporting to the leadership team, overseeing delegated authorities, MI / reporting, workflow management, and continuous improvement across the UK commercial claims organisation.

You’ll lead a centralised, multi-disciplinary claims operations team and be a key partner to underwriting, brokers, and other business functions, ensuring outstanding service delivery and operational performance in a commercial insurance environment.

Key Responsibilities

• Lead and develop a high-performing commercial claims operations team
• Oversee claims administration, workflow management, and SLA adherence across commercial lines
• Drive operational performance, governance, process improvement, and resource planning
• Own MI & data reporting across commercial claims (weekly / monthly dashboards, KPIs, DA performance)
• Manage delegated authority oversight, ensuring control, compliance, and quality
• Implement audit programmes and continuous improvement initiatives to enhance customer and broker experience
• Partner with senior leadership on firm-wide initiatives, regulatory programmes, and operational strategy

What We’re Looking For

• Strong experience in commercial / general insurance claims operations
• Proven people leadership and team development capability
• Track record of driving operational change, efficiency, and process improvement
• Solid MI / data reporting skills with a metrics-driven approach
• Excellent stakeholder management and communication skills, including interaction with brokers and underwriters
• A genuine focus on improving service delivery and claims outcomes in a commercial insurance context

This is an opportunity to join a values-driven, high-performing insurance business with visible leadership, a people-first culture, and scope to make a real impact on claims operations.

If you’re from a commercial / general insurance business and want a confidential discussion, please get in touch or apply directly — or recommend someone from your network.