Claims Manager - Marine

CNA Hardy; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading specialist commercial insurance provider is seeking a Marine Claims Manager to oversee a team of claims professionals. This role involves ensuring effective claims management, driving business results, and collaborating with various stakeholders. The ideal candidate will have extensive experience in marine claims and possess strong leadership and analytical skills.

Qualifications

• Prior experience of working within marine claims.
• Ability to lead, coach, develop and retain talented claim professionals.

Responsibilities

• Manages a team of claim professionals and drives for superior results.
• Builds relationships with internal and external business partners.
• Reviews and manages investigations of claims and liabilities.

Skills

Leadership

Negotiation

Analytical Skills

Problem Solving

Communication

Tools

Microsoft Office Suite

Job description

We are seeking to hire a Marine Claims Manager

The role manages a team of claim professionals and is accountable for business results through cost effective and timely resolution of marine claims. Under general management direction, works within assigned limits of authority requiring a high degree of technical complexity and coordination. May have multiple product line responsibility.

Key Responsibilities

• Manages the work activities and staff of the functional area and has full management responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction. Manages team metrics by analysing claim reports and driving for superior results.
• Contributes to organizational profitability by ensuring that claims are effectively managed in accordance with company guidelines and standards. Effectively manages loss costs and claim expenses.
• Builds and maintains collaborative relationships with both internal and external business, such as underwriting, risk control, staff counsel and actuarial partners.
• Makes recommendations on claim policy and procedures and drives claim initiatives.
• Reviews and manages investigations of claims, liability and damages, and works with senior management to determine if major claims should be settled or litigated.
• Manages the negotiation of claims settlement packages including setting reserves and authorizing payment or refers claims to appropriate location for adjudication.
• Remains current on state/territory regulations and issues, industry activity and trends. May participate in industry trade groups.
• Contributes to the development and enhancement of claim training/curriculum.
• Leads project teams and may be accountable for special projects and presentations.
• Comply with all applicable legal and regulatory requirements and ensure, at a level appropriate to the position, that appropriate measures are in place to ensure this compliance
• May perform additional duties as assigned.

Skills, Knowledge & Experience

• Prior experience of working within marine claims
• Ability to effectively identify, lead, coach, develop and retain talented claim professionals.
• Ability to drive for superior results in business goals and objectives.
• Technical expertise, claims resolution skills and knowledge of insurance and claims principles, practices and procedures.
• Ability to effectively collaborate with CNA Hardy's internal and external business partners, possessing excellent communications, negotiations and presentations skills.
• Advanced analytical and problem solving skills, with the ability to prioritize and effectively manage multiple priorities.
• Ability to effectively deal with ambiguous situations and business issues.
• Ability to embrace change and value diverse ideas and opinions.
• Creativity in resolving unique and challenging business problems.
• Knowledge of Microsoft Office Suite and other business-related software.
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position

The Company

CNA Hardy is a leading specialist commercial insurance provider for clients within the Lloyd’s and company markets. We offer a highly specialised and comprehensive portfolio of innovative and market leading products. Coverage is available to businesses of all sizes for domestic, international and global exposures.