Claims Manager

Tokio Marine HCC International; Leicester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the insurance sector is seeking a Claims Manager for their Trade Credit division. This role involves managing a team, ensuring efficient claims handling, and providing technical input on investigations. The ideal candidate will have strong management skills and experience in credit insurance. The position offers hybrid working and a competitive salary with benefits.

Benefits

Competitive salary

25 days holiday

Pension scheme

Private medical insurance

Discretionary bonus

Qualifications

• At least 5 years in Credit Insurance or credit management.
• Strong management and organizational skills.

Responsibilities

• Manage a team of claims technicians handling claims from Trade Credit Insurance policies.
• Ensure prompt turnaround of all claims and queries.
• Authorize claim reserves and payments.

Skills

Management

Analytical Skills

Negotiation

Customer Service

Stakeholder Management

Education

Degree in Law or Business

Member of CICM

Tools

Microsoft Office

Job description

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Job Title: Claims Manager, Trade Credit

Reporting to: Head of Claims / Director of Underwriting and Operations

Direct Reports: 4

Hybrid working: 3 days per week in a TMHCC office with at least 1 of those days based at our head office in Rearsby, Leicestershire.

About TMHCC

Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry.

The main business of TMHCC International, Credit Division is to underwrite Trade Credit Insurance policies for all industry sectors including construction.

Key Responsibilities

• Manage a team of claims technicians handling claims from Trade Credit Insurance policies.
• Ensure prompt turnaround of all claims and queries.
• Provide technical input into investigation, negotiation, and settlement of claims.
• Carry out claim inspections at client’s premises.
• Liaise with brokers and support claims issues.
• Collate information on potential losses for accurate reserving.
• Authorize claim reserves and payments.
• Report losses to reinsurers and verify reinsurance calculations.
• Monitor and report on open claims.
• Perform month-end reporting and reconciliations.
• Manage relationships with external debt collectors and lawyers.
• Instruct lawyers and manage cases.
• Pursue recovery options including retention of title claims and dividend payments from insolvencies.
• Liaise with insolvency practitioners and attend creditors meetings.
• Conduct broker training and meetings.
• Develop and implement departmental procedures.
• Train, develop, and support team members.
• Assist with recruitment and resourcing.
• Suggest improvements to computer systems and assist with testing.
• Attend internal meetings and take minutes as required.
• Perform other duties as required by senior management.

Performance Objectives

• Manage the Trade Credit Insurance claims team effectively.
• Ensure efficient claims handling and excellent service.
• Report monthly and quarterly claims positions.
• Reserve claims promptly and accurately.
• Report large losses in line with company policy.
• Report losses to reinsurers and verify calculations.
• Manage relationships with third parties like debt collectors.

Essential Skills and Experience

• Degree or equivalent, preferably in law or business, or Member of CICM.
• At least 5 years in Credit Insurance or credit management.
• Strong management and organizational skills.
• Analytical skills and problem-solving drive.
• Negotiation skills and customer service excellence.
• Commercial awareness and initiative.
• Proficiency in Microsoft Office.
• Stakeholder management skills.

Previous experience in insurance or Trade Credit Insurance is not essential, as training will be provided.

Desirable Skills

• Experience in banking, debt collection, or credit management.
• Management or supervisory experience.
• Understanding of financial analysis and contract law.
• Experience with insolvency and handling credit insurance policies.

What We Offer

Competitive salary, 25 days holiday, pension scheme, private medical insurance, and discretionary bonus. Visit www.tmhcc.com for more info.